Enterprise Content Management (ECM) Software

Enterprise content management (ECM) software helps companies organize and manage their documents, product information, employee health and accounting records, and similar unstructured content. ECM software typically includes the following functions:

  • Document capturing
  • Converting documents to structured data
  • File sync, storage, archiving
  • Document management
  • Records management
Popularity
Satisfaction
Maturity
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Compare Enterprise Content Management (ECM) Software
Results: 227

AIMultiple is data driven. Evaluate 227 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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65.166270737648
80
0
100
0
50.33254147529602
4star
Confluence
4.00
100%
0%
0%
= 5 reviews
= 10 employees
= 100,000 visitors

60.72689180372289
77.0816256926178
100
83.83499342529606
0.13630952380952382
44.37215791482798
top5 , top10
5star
Seismic
4.53
100%
100%
100%
= 5 reviews
= 10 employees
= 100,000 visitors

54.04591133887428
66.91596075581774
29.889298680090405
79.89646222087198
0.09861111111111112
41.17586192193081
top5 , top10
true
4star
Laserfiche Free trial available
4.48
100%
100%
100%
= 5 reviews
= 10 employees
= 100,000 visitors

Laserfiche is a world leader in Enterprise Content Management (ECM), document management (DMS) and BPM solutions.

51.35632758844237
62.17517066227518
24.35424230052734
74.6737901831352
0.007142857142857144
40.53748451460956
top5 , top10
5star
DocSend
4.70
100%
90%
100%
= 5 reviews
= 10 employees
= 100,000 visitors

49.07882836079123
60.61399633216024
8.856089566239772
74.6585496956108
0.015476190476190477
37.543660389422215
top10
4star
eFileCabinet
4.30
100%
100%
100%
= 5 reviews
= 10 employees
= 100,000 visitors

43.902530498084666
57.37877353684608
0.010452501649690674
59.222160358351374
100
30.42628745932325
top5 , top10
4star
IBM FileNet Content Manager
3.91
100%
100%
0%
= 5 reviews
= 10 employees
= 100,000 visitors

43.55296084019726
54.13424317191331
16.236161533684893
65.63265381286357
0.04503968253968254
32.971678508481205
top5 , top10
4star
DocuWare
4.40
100%
100%
100%
= 5 reviews
= 10 employees
= 100,000 visitors

43.08596943858463
52.6036890761614
0.7526698673352848
65.64839963559434
0.09702380952380953
33.568249801007866
4star
M-Files
4.30
100%
100%
52%
= 5 reviews
= 10 employees
= 100,000 visitors

40.723201489517386
49.757423850602805
0.7526698673352848
61.9060938972969
1.57281746031746
31.688979128431964
top10
4star
Zoho Docs
4.40
100%
100%
52%
= 5 reviews
= 10 employees
= 100,000 visitors

40.46189632785894
49.349436162251614
0.006272783112065209
61.60748927952868
0.6281746031746032
31.57435649346625
4star
OnBase Cloud
4.20
100%
100%
0%
= 5 reviews
= 10 employees
= 100,000 visitors

Market Presence Metrics

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Enterprise Content Management (ECM) Software is less concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 50%, 21% less than the average of search queries in this area.

Web Traffic

Enterprise Content Management (ECM) Software is a less concentrated than average solution category in terms of web traffic. Top 3 companies receive 54% (19% less than average solution category) of the online visitors on enterprise content management (ecm) software company websites.

Satisfaction

Enterprise Content Management (ECM) Software is highly concentrated than the average in terms of user reviews. Top 3 companies receive 66% (this is 7% for the average solution category) of the reviews in the market. Product satisfaction tends to be higher for more popular enterprise content management (ecm) software products. Average rating for top 3 products is 4.3 vs 4.0 for average enterprise content management (ecm) software product review.

Maturity

IBM
Oracle
SAP
Unisys
Micro Focus

Number of Employees

40 employees work for a typical company in this category which is 12 less than the number of employees for a typical company in the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 116 companies (69 more than average solution category) with >10 employees are offering enterprise content management (ecm) software. Top 3 products are developed by companies with a total of 1-5k employees. However, 2 of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

Insights

Top Words Describing Enterprise Content Management (ECM) Software

This data is collected from customer reviews for all enterprise content management (ecm) software companies. The most positive word describing enterprise content management (ecm) software is "easy to use" that is used in 23% of the reviews. The most negative one is difficult with being used in 0% of all enterprise content management (ecm) software the reviews.

easy to use
23%
features
14%
support team
11%
ease of use
3%
Positive
Overall

Customer Evaluation

These scores are the average scores collected from customer reviews for all Enterprise Content Management (ECM) Software companies. Compared to median scores of all solution categories, Enterprise Content Management (ECM) Software comes forward with Ease of Use but falls behind in Value for Money.

Customers by

Industry

According to customer reviews, top 3 industries using Enterprise Content Management (ECM) Software solutions are Computer Software, Information Technology and Services and Financial Services. Top 3 industries consitute 43% of all customers. Top 3 industries that use any solution categories are Computer Software, Information Technology and Services and Marketing and Advertising.

Company Size

According to customer reviews, most common company size is employees with a share of 19%. The median share this company size is 23%. The most common company size that uses any solution category is employees.

Vendors by

HQ