Order Management System

Businesses receive orders in various formats (e.g., text in the email body, order form attached to an email, via the company's portal). Timely processing and delivery of orders are crucial for a company's cash flow.

The order management process starts when the customer places an order and continues as businesses keep track of the order until it is completed.

An order management system enables companies to monitor purchases, orders, inventory, and efficiency. It also helps them manage their order flow and introduce automation to their order processing.

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Compare Order Management System
Results: 295

AIMultiple is data driven. Evaluate 295 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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65.02348002640667
80.00661260958432
0.015729270446279676
100
0.0503968253968254
50.04034744322902
5star
ShipStation
4.70
100%
100%
33%
= 4 reviews
= 4 employees
= 40,000 visitors

59.02915307667374
72.54411368535045
0.18705090847856531
90.65676074312825
0
45.51419246799701
5star
inFlow Inventory
4.60
100%
0%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

58.28576894924938
71.52882548068646
10.521615910591231
88.09191121124053
0.03134920634920635
45.0427124178123
top5 , top10
4star
Fishbowl
4.20
100%
100%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

57.34168634553356
70.41551584507896
1.7217189304587843
87.80388232099372
0.002380952380952381
44.26785684598817
top10
4star
QuickBooks Enterprise
4.10
100%
57%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

54.28870100989407
66.83056605887691
5.7603188516037855
82.81638200285994
0.014285714285714289
41.74683596091123
top5 , top10
5star
Shippo
4.80
100%
100%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

54.0960180292316
66.37639549502633
0.4038600209728993
82.91688686616129
0.025
41.81564056343687
4star
Cin7
4.30
100%
100%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

52.248328619566415
64.04785758396487
2.571950568748256
79.72166149219589
0.13333333333333333
40.44879965516796
top10
4star
Odoo
4.20
100%
100%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

51.48496875787673
63.1112986237218
0.12956815183378045
78.87292726067302
0
39.858638892031664
true
5star
EZRentOut Free trial available
5.00
100%
0%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

48.99867988271652
59.998349664762856
0
74.99793708095356
0
37.999010100670176
true
5star
Square for Retail Free trial available
4.50
100%
0%
0%
= 4 reviews
= 4 employees
= 40,000 visitors

46.76181862425174
57.20731671126416
0.019130232783852483
71.50591135601397
0.0067460317460317455
36.316320537239314
5star
Skubana
4.80
100%
100%
41%
= 4 reviews
= 4 employees
= 40,000 visitors

Market Presence Metrics

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Order Management System is less concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 73% (1% less than average) of search queries in this area.

Web Traffic

Order Management System is a less concentrated than average solution category in terms of web traffic. Top 3 companies receive 72% (1% less than average solution category) of the online visitors on Order Management System company websites.

Satisfaction

Order Management System is less concentrated than average in terms of user reviews. Top 3 companies receive 30% (28% less than average solution category) of the reviews on Order Management System company websites. Product satisfaction tends to be higher for more popular Order Management System products. Average rating for top 3 products is 4.5 vs 4.2 for average Order Management System product review.

Leaders Average Review Score Number of Reviews

Maturity

IBM
Oracle
Salesforce
Radial, Inc.

Number of Employees

Median number of employees that provide Order Management System is 31 which is 23 less than the median number of employees for the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 138 companies (89 more than average solution category) with >10 employees are offering Order Management System. Top 3 products are developed by companies with a total of 101-500 employees. However, 2 of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

Customer Insights

Top Words Describing Order Management System

This data is collected from customer reviews for all Order Management System companies. The most positive word describing Order Management System is "great support" that is used in 100% of the reviews.

great support
100%
short learning curve
100%
customer service
20%
Easy to use
9%
customer support
4%
Ease of use
4%
Positive
Negative

Customer Evaluation

These scores are the average scores collected from customer reviews for all Order Management System companies. Compared to median scores of all solution categories, Order Management System comes forward with Customer Service but falls behind in Likelihood to Recommend.

Customers by

Industry

According to customer reviews, top 3 industries using Order Management System solutions are Warehousing, Retail and Construction. Top 3 industries consitute 98% of all customers. Top 3 industries that use any solution categories are Information Technology and Services, Computer Software and Marketing and Advertising.

Company Size

According to customer reviews, most common company size is 1-10 employees with a share of 46%. The median share this company size is 29%. The most common company size that uses any solution category is 1-10 employees.

Learn More About Order Management System

How does order management system work?

The key to order management includes a series of coordinated steps, dynamic processes, and continuous communication to create a seamless order-to-cash flow. The smoother and faster the flow, the more orders the company can handle, and the faster the business can expand.

  • Order Placement
  • Order Information Recording
  • Order Fulfillment
  • Order Entry
  • Order Delivery

You can read about these steps in our order management guide.

Why is order management system important now?

Order management affects almost every process in the supply chain. Most businesses no longer have a single order management team within their organization. They include multiple partners, like suppliers, assembly, and packaging facilities, making it easier to lose visibility and control of the order. It results in costly manual processes and mistakes during order delivery. When we consider the increasing amount of orders, an order management system can help manage costs and increase revenue by automating manual processes and reducing errors.

The growing amount of orders also increases the importance of getting structured data from documents. Businesses need to receive and process orders which usually comes in an unstructured format, and convert them into structured data. By obtaining structured data from documents, emails, and other media, order management software can help companies respond faster to orders, deliver quicker, and collect cash earlier.

Today, companies face significant challenges while handling order processes. Top 5 challenges include:

  • On-time fulfillment
  • Order accuracy
  • Scalability: Ability to process more orders faster
  • Efficiency: Managing order fulfillment costs

What are the main benefits?

Top benefits of using order management system include:

  • Reduced Errors: By automating order management, businesses can deliver orders accurately and reduce errors while collecting order information.
  • Faster Processes: Automated order data capturing and handling repetitive tasks continuously can accelerate order delivery processes.
  • Improved Customer Satisfaction: With intelligent order management systems, faster and accurate delivery can improve customer satisfaction, which leads to an increase in revenue and customer loyalty.
  • Scalable Order Management: While it is getting harder to handle the increasing amount of orders manually, order management solutions are prepared for managing the high number of orders.

You can read more in the related section of our order management guide.

Which industries can leverage order management system?

Order management systems help companies of any scale to handle the supply and demand of their goods in the right place and at the right time. For example, in retail services, order management tools provide multi-channel business services, from order entry and monitoring and inventory stock and logistics to packaging and shipping. While managing orders, top industries that can benefit from an order management system can include:

  • Retail
  • Wholesale distribution
  • Banking and financial services
  • Healthcare
  • Hospitality and foodservice
  • Manufacturing and automotive
  • Transportation
  • Telecommunication

Purchase guide: How to choose the right order management system?

You can follow the steps below while choosing the right order management system for your business:

  • Define your system objectives and rank them by priority
  • Take note of relevant data: The critical order data might include the following:
    • Order volume
    • Number of SKUs
    • Your ideal timeline for implementing new software
    • How much time you’re willing to commit to training
    • Budget
    • Any details about the software you’re currently using
    • Which channels you’re selling on, or planning to sell on
  • Research order management software vendors
  • Evaluate and score the vendors: You can aim for reducing your list to 2-3 vendors first, and choose the one for your company. During the evaluation, you can consider the following criteria:
    • User-friendly interface
    • Cost and ease of implementation
    • Scalability of the solution
    • Vendor support and experience

Consider that a fully integrated order management system should:

  • Accept orders and payments from any channel or currency
  • Route orders from suppliers considering the location
  • Optimize inventory levels across all systems
  • Provide order information to suppliers for fulfillment
  • Monitor customer orders
  • Forecast stock levels to prevent stock-outs
  • Work seamlessly with internal functions like accounts receivable and payable to produce invoices and acknowledge payments

From our vendors list above, you can sort and filter leading vendors to focus your more detailed queries with 2-3 vendors.