Order Management System

Businesses receive orders in various formats (e.g., text in the email body, order form attached to an email, via the company's portal). Timely processing and delivery of orders are crucial for a company's cash flow.

The order management process starts when the customer places an order and continues as businesses keep track of the order until it is completed.

An order management system enables companies to monitor purchases, orders, inventory, and efficiency. It also helps them manage their order flow and introduce automation to their order processing.

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Compare Order Management System
Results: 295

AIMultiple is data driven. Evaluate 295 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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92.24351832928944
94.0019837828753
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100
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ShipStation
4.70
100%
100%
33%
= 4 reviews
= 4 employees
= 40,000 visitors

83.63461565948299
85.22296662579491
0.18705090847856531
90.65676074312825
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69.33945696267575
5star
inFlow Inventory
4.60
100%
0%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

81.59977456910383
83.1229854920743
10.521615910591231
88.09191121124053
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67.8908762623695
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Fishbowl
4.20
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100%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

81.05459175693004
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1.7217189304587843
87.80388232099372
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67.25956616532685
top10
4star
QuickBooks Enterprise
4.10
100%
57%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

76.56968516931487
78.02063721966502
5.7603188516037855
82.81638200285994
0.014285714285714289
63.5111167161635
top5 , top10
5star
Shippo
4.80
100%
100%
100%
= 4 reviews
= 4 employees
= 40,000 visitors

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Order Management System is less concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 73% (5% less than average) of search queries in this area.

Web Traffic

Order Management System is a less concentrated than average solution category in terms of web traffic. Top 3 companies receive 72% (5% less than average solution category) of the online visitors on Order Management System company websites.

Satisfaction

Order Management System is less concentrated than average in terms of user reviews. Top 3 companies receive 30% (27% less than average solution category) of the reviews on Order Management System company websites. Product satisfaction tends to be higher for more popular Order Management System products. Average rating for top 3 products is 4.5 vs 4.2 for average Order Management System product review.

Leaders Average Review Score Number of Reviews

Maturity

Number of Employees

Median number of employees that provide Order Management System is 31 which is 33 less than the median number of employees for the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 138 companies (90 more than average solution category) with >10 employees are offering Order Management System. Top 3 products are developed by companies with a total of 101-500 employees. However, 2 of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

IBM
Oracle
Salesforce
Radial, Inc.

Learn More About Order Management System

How does order management system work?

The key to order management includes a series of coordinated steps, dynamic processes, and continuous communication to create a seamless order-to-cash flow. The smoother and faster the flow, the more orders the company can handle, and the faster the business can expand.

  • Order Placement
  • Order Information Recording
  • Order Fulfillment
  • Order Entry
  • Order Delivery

You can read about these steps in our order management guide.

Why is order management system important now?

Order management affects almost every process in the supply chain. Most businesses no longer have a single order management team within their organization. They include multiple partners, like suppliers, assembly, and packaging facilities, making it easier to lose visibility and control of the order. It results in costly manual processes and mistakes during order delivery. When we consider the increasing amount of orders, an order management system can help manage costs and increase revenue by automating manual processes and reducing errors.

The growing amount of orders also increases the importance of getting structured data from documents. Businesses need to receive and process orders which usually comes in an unstructured format, and convert them into structured data. By obtaining structured data from documents, emails, and other media, order management software can help companies respond faster to orders, deliver quicker, and collect cash earlier.

Today, companies face significant challenges while handling order processes. Top 5 challenges include:

  • On-time fulfillment
  • Order accuracy
  • Scalability: Ability to process more orders faster
  • Efficiency: Managing order fulfillment costs

What are the main benefits?

Top benefits of using order management system include:

  • Reduced Errors: By automating order management, businesses can deliver orders accurately and reduce errors while collecting order information.
  • Faster Processes: Automated order data capturing and handling repetitive tasks continuously can accelerate order delivery processes.
  • Improved Customer Satisfaction: With intelligent order management systems, faster and accurate delivery can improve customer satisfaction, which leads to an increase in revenue and customer loyalty.
  • Scalable Order Management: While it is getting harder to handle the increasing amount of orders manually, order management solutions are prepared for managing the high number of orders.

You can read more in the related section of our order management guide.

Which industries can leverage order management system?

Order management systems help companies of any scale to handle the supply and demand of their goods in the right place and at the right time. For example, in retail services, order management tools provide multi-channel business services, from order entry and monitoring and inventory stock and logistics to packaging and shipping. While managing orders, top industries that can benefit from an order management system can include:

  • Retail
  • Wholesale distribution
  • Banking and financial services
  • Healthcare
  • Hospitality and foodservice
  • Manufacturing and automotive
  • Transportation
  • Telecommunication

Purchase guide: How to choose the right order management system?

You can follow the steps below while choosing the right order management system for your business:

  • Define your system objectives and rank them by priority
  • Take note of relevant data: The critical order data might include the following:
    • Order volume
    • Number of SKUs
    • Your ideal timeline for implementing new software
    • How much time you’re willing to commit to training
    • Budget
    • Any details about the software you’re currently using
    • Which channels you’re selling on, or planning to sell on
  • Research order management software vendors
  • Evaluate and score the vendors: You can aim for reducing your list to 2-3 vendors first, and choose the one for your company. During the evaluation, you can consider the following criteria:
    • User-friendly interface
    • Cost and ease of implementation
    • Scalability of the solution
    • Vendor support and experience

Consider that a fully integrated order management system should:

  • Accept orders and payments from any channel or currency
  • Route orders from suppliers considering the location
  • Optimize inventory levels across all systems
  • Provide order information to suppliers for fulfillment
  • Monitor customer orders
  • Forecast stock levels to prevent stock-outs
  • Work seamlessly with internal functions like accounts receivable and payable to produce invoices and acknowledge payments

From our vendors list above, you can sort and filter leading vendors to focus your more detailed queries with 2-3 vendors.