The US Nationwide Bottled Water Producer implemented StereoLOGIC Process Analytics to improve the efficiency of their Accounts Payable processes. By using StereoLOGIC, they were able to automate the prioritization of RPA candidates and accelerate the development of Process Design Documentation (PDD). This resulted in a 3x acceleration of bot development, reducing the time from over 11 weeks to just 4 weeks. The selected RPA candidate provided a 30% FTE savings, and the company experienced improved automation ROI, process optimization, and conformance validation.
Neste
Neste, a Finnish oil and gas company, implemented Celonis Process Mining to improve process efficiency and achieve operational excellence. With over 5,000 employees and complex supply chain processes, Neste aimed to enhance customer value and transparency. The Business Process Leadership team drove change management and supported process owners in monitoring and improving processes. Celonis Process Mining provided real-time visualization and analysis of business processes, leading to increased transparency, cost savings, and time savings. Neste plans to expand the use of Celonis throughout the organization.
PostFinance
PostFinance, a subsidiary of Swiss Post, used Celonis Process Mining to analyze and optimize its business processes. By tracking actual processes, they identified areas for improvement, particularly in account openings. With Celonis, they achieved transparency, saved resources, and significantly accelerated processes. The implementation of process mining allowed them to eliminate weak points, create efficient processes, and increase customer satisfaction. PostFinance plans to continue using Celonis to make their processes more efficient and involve more employees in the process mining efforts.
Vodafone
Vodafone, a telecommunications company, used Celonis Process Mining to improve its procurement operations. By leveraging process analytics, Vodafone identified process gaps and deviations, leading to increased efficiency and cost savings. The Perfect Purchase Order initiative achieved an 85% perfect PO ratio, reducing costs and improving time to market. Celonis technology provided real-time insights, enabling data-driven decision-making and root cause analysis. Vodafone plans to extend process mining to other business functions for further efficiencies and compliance control.
Boskalis
Boskalis, a global maritime services provider, implemented Celonis Process Mining to gain transparency and insights into their business processes. With over 11,700 employees, Boskalis used Celonis to analyze their Purchase-to-Pay (P2P) and Accounts Payable processes, identifying process deviations and improving communication. The implementation resulted in improved control, reduced lead times, and increased process efficiency. Celonis Process Mining provided Boskalis with real-time visibility, cost savings, and time savings, enabling data-driven decision-making and process optimization.
Philips
Philips, a leading health-tech company, utilized Celonis Process Mining to improve its digital marketing strategies. By analyzing customer behavior and journeys, Philips gained insights to adapt marketing strategies, improve user experience, and boost web orders. Celonis Process Mining provided a holistic view of customer journeys, complementing web analytics platforms. The implementation process involved selecting relevant business events and transforming data into a Celonis data model. Philips plans to further integrate Celonis Process Mining with its big data ecosystem for additional business value.
Terberg Group
The Terberg Group, a specialized vehicle supplier, implemented Celonis Process Mining to improve operational performance. By visualizing and analyzing data, the company gained insights into bottlenecks and improved delivery performance. Celonis Process Mining also helped drive down costs and prevent duplication in processes such as purchase-to-pay and accounts payable. The Terberg Group plans to standardize and roll out the analyses to its subsidiaries, with a focus on creating new analyses for chain processes and increasing mutual dependence between departments.
APG Group
APG Group, a Dutch financial services provider, implemented Celonis Process Mining to improve customer-oriented processes. They gained transparency into their processes, optimized returns, and improved customer satisfaction. Celonis helped identify issues in pension requests, call center patterns, and divorce-related pension aspects. It also supported risk management and automation efforts. APG Group achieved process optimization, conformance validation, and root cause identification. The use of Celonis resulted in improved customer experience, increased visibility, and cost savings.
VON ARDENNE
VON ARDENNE, a German manufacturing equipment supplier, implemented Celonis Process Mining to improve operational efficiency. By analyzing processes end-to-end, the company gained real-time visibility and uncovered weak points and hidden cost drivers. Celonis provided insights into purchasing processes, improving delivery reliability and error rates. It also enhanced customer service by tracking workflows and identifying areas for improvement. VON ARDENNE plans to extend the use of process mining across various functions, aiming to improve planning, analytics, and reduce operational costs.
VTB
Russian bank VTB utilized Celonis process mining to improve customer service processes. By visualizing digital footprints and analyzing core processes, VTB achieved a 30% improvement in retail process throughput time within six months. The software identified areas for employee training and increased service center efficiency. VTB also analyzed processes for small and medium-sized enterprises and payroll schemes, achieving positive ROI. The bank plans to expand process mining to other areas and believes it is a valuable tool for any company dealing with a large number of operations.
