9 Benefits of BPM in 2025 based on 1 case studies

HotelBeds, a leading bed bank in the travel industry, faced the challenge of transitioning to a remote working environment during the COVID-19 pandemic. They chose Vonage Contact Center for Salesforce to upgrade their telephony infrastructure and seamlessly integrate with Salesforce. The solution improved productivity, allowed for remote work, and provided valuable data insights. HotelBeds experienced cost savings and enhanced customer experience through the Vonage platform. Read More

Omio partners with Talkdesk to provide a multilingual and customizable customer support solution for their travel platform. Talkdesk's scalability and flexibility allow Omio to support a growing customer service team and cater to different target groups. The use of Talkdesk's enterprise-level cloud contact center solutions has resulted in increased acceptance rates and improved Net Promoter Score (NPS) for Omio. Read More

Author Solutions, a global leader in supported self-publishing, faced pressing communications challenges with their on-premises system. They chose Vonage Business Communications and Vonage Contact Center with Salesforce integration to address these issues. The solutions provided skills-based routing, global voice assurance, call recording, Salesforce integration, and mobility. This resulted in improved communications, enhanced customer service, and the ability to support remote work. Read More

Adore Me, a women's intimates company based in New York City, chose Talkdesk as their contact center solution to support their customer service growth and brand expansion. Talkdesk's system flexibility, ease of use, customization options, CRM integration, robust reporting, and agent monitoring functionality were key factors in their decision. With plans to double seat count in existing contact centers and expand into brick-and-mortar stores, Talkdesk's scalability and seamless integration with Zendesk were additional advantages. Adore Me also benefits from Talkdesk's Quality Management for voice analytics and customer sentiment analysis. Read More

Carousell, a leading consumer-to-consumer and business-to-consumer marketplace based in Singapore, enhanced engagement and safeguarded against fraud with Vonage's Verify and SMS APIs. By implementing two-factor authentication and secure communication channels, Carousell reduced fraudulent activity by 67% and saw a drastic reduction in user tickets. The partnership with Vonage allowed Carousell to create a trusted and secure marketplace for its users. Read More

Griswold Home Care, a nationwide franchise providing in-home care services, used CallTrackingMetrics to track leads and analyze marketing efforts. They observed their PPC and advertising campaigns, adjusted their strategy, and gained insights into individual franchise performance. They also utilized call recordings and transcriptions for employee training and quality control. Griswold Home Care plans to expand their franchise network and continue using CallTrackingMetrics to support their growth. Read More

Real Time Resolutions implemented CallMiner Eureka Analytics to reduce after call work, decrease operational costs, and improve call volumes in their contact center. They achieved a 62% reduction in after call work, a 60% reduction in average handle time, and an 82% increase in daily call volumes. Read More

On, a global footwear and apparel brand, chose Talkdesk for its cloud flexibility, voice quality, and systemwide reliability. With Talkdesk, On was able to activate a new customer service team in Japan, provision local support phone numbers, and onboard at-home agents in less than three days. Read More

Fisher & Paykel, a global appliances manufacturer, uses Vonage Business solution to provide prompt customer service across multiple countries. By embedding the Vonage Messages API within their platform, Fisher & Paykel can reach customers through their preferred channels, such as SMS, and provide instant maintenance support notifications and appointment confirmations. The Vonage platform enables Fisher & Paykel to offer a consistent self-service capability globally and integrate with their existing Salesforce system. The company is also exploring new channels, like WhatsApp, to enhance customer communication. Read More

PowerDMS, a software company specializing in document management, improved agent efficiency and productivity by leveraging Talkdesk's strong integrations with Salesforce and Slack. They were able to gain insight into everyday operations, automate time-consuming actions, and receive real-time alerts and notifications. Talkdesk's cloud-native contact center solution provided PowerDMS with robust reporting, innovation, and mobility. The company saw consistent success in delivering quality service and plans to leverage Talkdesk's cutting-edge technologies for further enhancing the customer experience. Read More

StepStone Group, a media/publishing company based in Norway, faced challenges with their spreadsheet-based sales planning process. They implemented Anaplan, a cloud-based solution, to replace multiple spreadsheets and enable real-time global collaboration. The solution provided consolidated and consistent input to the sales plan, enhanced visibility into the planning process, and easier management of sales territories and region changes. With Anaplan, StepStone achieved improved sales forecasting, more accurate target setting, and increased organizational productivity. Read More

Navayuga Engineering reduced truck turnaround time by 50% by implementing Quixy's RFID based truck management system, which streamlined the overall truck movement process and eliminated manual and paper-based processes. The system improved security inspections, reduced congestion at checkpoints, and allowed for easy modification of documentation requirements. Read More

Arthur McKay, a top building services and maintenance contractor in the UK, implemented Laserfiche digital document management to streamline business processes and improve client service. The solution reduced the time it took to process project files, improved information access for staff and clients, and ensured compliance with industry and government regulations. Laserfiche also helped manage documents related to accreditations and promoted a reduction in paper consumption. The company plans to expand its Laserfiche installation as it continues to grow. Read More

Neopost, a technology company based in Australia, used Jitterbit solution to improve internal efficiencies and customer service. By integrating their disparate systems with Jitterbit, Neopost achieved a 360-degree view of the customer and streamlined their lead-to-invoice order process. The implementation took two months and resulted in improved productivity, reduced customer credits, and a faster order processing time. Read More

A.G. Coombs, a leading Australian building services organization, streamlined work processes and complied with pandemic safety protocols using Smartsheet. They digitized paper-based processes, tracked data to meet public health requirements, and increased collaboration effectiveness. Smartsheet helped them save time, improve compliance, and enhance collaboration, resulting in significant ROI. The company also developed specialized solutions for COVID-19 compliance, including contact tracing and daily staff surveying. Smartsheet played a key role in supporting these initiatives and enabling growth and innovation for the company. Read More

Syracuse.com used the Caspio database platform to publish the latest school closings, road conditions, and snowfall numbers during snowstorms in the Northeast. The application was shared on social media over 1000 times within the first few days. They also created snowfall totals databases for New York state and the United States, allowing readers to search and view detailed snowfall information. Read More

Tarrant County College District implemented Laserfiche Forms to automate their new course proposal process, reducing the review and approval time from 10 days to 15 minutes. The instructors can track the status of their proposals and make changes without starting from scratch. The case study creation year is unknown. Read More

The Boston Globe created the Best of Hollywood Contest using Caspio's solution to allow the general public to submit their own Oscar predictions. Caspio's support team helped implement real-time charts and reporting for users to track voting trends. The contest resulted in 7 winners who predicted all 10 Oscar winners in every category. Read More

Franklin County, PA implemented Laserfiche across their organization to cut down on paper storage. They have successfully implemented Laserfiche in various departments such as Human Services, Fiscal Department, Commissioners Office, Public Defenders Office, Human Resources and Jail, Treasurer's Office, Tax Office, and Adult Probation. Laserfiche has provided advantages such as quick document sharing, streamlined workflows, and disaster recovery capabilities. Read More

Long Fence, a construction and architecture company based in the United States, experienced a significant increase in their call center conversation rate after implementing CallTrackingMetrics. By switching from hard-lined physical phones to a cloud-based platform, Long Fence improved their call center operations and achieved a conversion rate increase from 30% to 49%. They also benefited from features such as call tracking and attribution, leading to a 10% YoY increase in revenue. Read More

Canon Europe implemented Talkdesk to gain real-time insights and visibility into their call center operations. The deep integration with Salesforce provided time-saving automations, improving agent productivity and enhancing the customer experience. Read More

Activision, an entertainment company based in the United States, faced challenges with inefficient and error-prone retail promotion execution. By implementing Anaplan's solution, they achieved more efficient and reliable promotion execution and payment processing, as well as real-time reporting and ad hoc analysis capabilities. The company experienced a 50% productivity gain two weeks after implementation, allowing for more time spent on analysis and planning. Read More

AirAsiaExpedia, a joint venture between leading low-cost airline and one of the world's largest travel companies, implemented Anaplan to replace complex Excel spreadsheets and improve their budgeting, planning, and forecasting processes. The solution provided flexibility, real-time scenario planning, workflow approval system, and flexible financial reporting. The implementation was completed in six weeks, resulting in reduced time spent on creating variance reports and improved accuracy in financial results. Read More

Pipefy, a Brazilian IT company, implemented their solution for process optimization and workflow automation. The company experienced cost and time savings as a result. Read More

Bergstrom Auto, a Wisconsin-based automotive dealer with multiple locations, faced challenges in standardizing processes and controlling workflows. They implemented Kissflow to automate their accounting write-off process, reducing paper forms and improving efficiency. The app allowed service managers to easily stop write-offs when necessary, resulting in cost savings for the company. Bergstrom Auto plans to expand the use of Kissflow to other departments within the organization. Read More

Brandality, a creative agency based in the United Kingdom, increased their efficiency by 100% after implementing Scoro. The agency used to rely on multiple tools for project management, quoting, invoicing, and reporting, but found them to be clunky and lacking in functionality. With Scoro, the team saved around 5 working hours per week and saw a 50% increase in billable utilization. Scoro provided a single hub for all their project requirements and allowed for real-time monitoring of performance through extensive reports and analytics. Read More

ActiveDocs Opus helps Urban Counties develop a Web-based system, TechShare.Juvenile, to consolidate all juvenile justice information in one system. The solution integrates document automation and template management, allowing users to quickly generate customized local format documents from a statewide database. The system also provides workflow capabilities, role-based security, and seamless integration with the TechShare.Juvenile interface. Read More

Cajon Valley School District implemented the frevvo workflow solution to streamline their employee onboarding process. The automated workflow eliminated unnecessary data entry, scanning, error correction, and manual follow-ups, saving time for both HR staff and new employees. The solution allowed employees to complete forms digitally using tablets or mobile devices, improving convenience and accessibility. The district plans to build additional workflows for other forms and processes. Read More

Distribion, Inc. successfully integrated Wrike with their accounting and ticket management systems using API. This integration allowed them to automatically pull time logs from Wrike into the accounting app, sync project names between the apps, and convert tickets into tasks automatically. Distribion experienced significant cost reductions and enhanced transparency, resulting in a return on investment in less than 3 months. Read More

Baker Plumbing Ltd., a Canadian HVAC company, implemented the GoCanvas - Mobile Forms solution to go paperless and improve their processes. They experienced a reduction in the sales cycle from 17 days to 3 days, saving thousands of dollars. The solution also provided faster customer service and more accurate data collection. With the flexibility of the platform, Baker Plumbing was able to meet their evolving business needs and eliminate paper forms entirely. Read More

New Directions Behavioral Health, a healthcare company based in the United States, implemented ActiveDocs Opus solution to automate the production of patient notification letters. This helped them reduce manual effort, standardize the process, and improve accuracy. The integration with their existing case management system allowed for efficient workflows and ensured accurate and consistent documents. The implementation resulted in significant time and cost savings for the company. Read More

Cypress Fairbanks ISD implemented Laserfiche solution to achieve 90% paperless employee onboarding. The process became four times faster and reduced from 40 minutes to five minutes. Laserfiche Forms were used to collect employee information and fill in missing details. The solution also provided frequently asked questions and automated document generation for payroll-related forms. Read More

The Township of King in Canada implemented Laserfiche ECM to centralize content and improve accessibility. They modernized the citizen experience with online services and integrated Laserfiche with other technologies for accelerated service delivery. The township used Laserfiche electronic forms and business process automation to digitize and automate key processes, resulting in improved efficiency and a more streamlined government experience. Read More