Business Process Automation Software

Business process automation (also called BPA) software allows companies to automate a process partially or completely.

BPA, in terms of its goals, is similar to RPA (Robotic Process Automation) software. The distinction is that while BPA software typically builds automations that are completely integrated to the software being automated, RPA more commonly acts like humans, using screen scraping and machine vision to manipulate software.

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Compare Business Process Automation Software
Results: 33

AIMultiple is data driven. Evaluate 33 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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= Rating
= 40 Reviews
= 40 Employees
= 5,000 Branded Queries
68.97029821061838
79.58352144519867
24.37419076391886
83.79261009467832
2.908074442782532
58.357074976038085
top5 , top10
top5 , top10
4star
Appian
Rating
4.39
Reviews
100%
Employees
100%
Popularity
100%

68.14495478506711
94.06382367010822
0.006473888649115235
100
2.1209817816246965
42.22608590002599
top10
4star
Nintex Platform
Rating
4.17
Reviews
100%
Employees
100%
Popularity
0%

68.02771289325514
93.47356152775988
100
96.20926376255623
1.2284530319005469
42.5818642587504
top5 , top10
top10
4star
Quick Base
Rating
4.45
Reviews
100%
Employees
100%
Popularity
100%

Save time and get more done using Quick Base.

67.76604280835997
90.43362434843212
4.66119982736297
96.05182203122096
0.1691881421180394
45.09846126828784
top10
true
4star
KiSSFLOW Free trial available
Rating
4.27
Reviews
100%
Employees
38%
Popularity
100%

KiSSFLOW is a workflow tool & business process workflow management software to automate your workflow process.

58.00557331229772
77.26372578893805
0.2805351747949935
78.99501035499382
100
38.747420835657394
top5 , top10
4star
Salesforce Platform
Rating
4.40
Reviews
100%
Employees
100%
Popularity
6%

57.09054069242471
85.68382706566403
24.4324557617609
89.94120031028312
13.537503371502831
28.497254319185387
top5 , top10
top5 , top10
4star
Pega Platform
Rating
4.22
Reviews
100%
Employees
100%
Popularity
100%

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform

55.22241578233766
86.82621295563544
8.739749676305568
92.05432506134484
1.098496922737415
23.61861860903988
top5 , top10
top10
true
4star
Laserfiche Free trial available
Rating
4.48
Reviews
100%
Employees
100%
Popularity
100%

Laserfiche is a world leader in Enterprise Content Management (ECM), document management (DMS) and BPM solutions.

51.60366578695343
68.00931991687413
0.02589555459646094
72.34755749860796
0.06130005149204325
35.19801165703273
5star
Comindware Tracker
Rating
4.57
Reviews
83%
Employees
14%
Popularity
0%

48.68694448097949
62.69605416636851
0
66.66709734257775
0.9660888115146016
34.67783479559046
true
4star
K2 Platform Free trial available
Rating
3.79
Reviews
100%
Employees
100%
Popularity
0%

Welcome to K2, where you can automate every process with one platform.

47.2381320022655
58.99401423254297
0.01078981441519206
62.75689759176256
0.0735600617904519
35.48224977198802
5star
PMG Digital Business Platform
Rating
4.50
Reviews
97%
Employees
16%
Popularity
0%

The low-code platform that gets problem-solving for business just right.

Market Presence Metrics

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Business Process Automation Software is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 79%, 2% more than the average of search queries in this area.

Web Traffic

Business Process Automation Software is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 84% (6% more than average solution category) of the online visitors on business process automation software company websites.

Satisfaction

Business Process Automation Software is less concentrated than the average in terms of user reviews. Top 3 companies receive 54% (this is 6% for the average solution category) of the reviews in the market. Product satisfaction tends to be the same for more popular business process automation software products. Average rating for top 3 products is 4.3 vs 4.3 for average business process automation software product review.

Leaders Average Review Score Number of Reviews

Maturity

Salesforce
Red Hat
OpenText
Pegasystems
Appian

Number of Employees

143 employees work for a typical company in this category which is 93 more than the number of employees for a typical company in the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 30 companies (20 less than average solution category) with >10 employees are offering business process automation software. Top 3 products are developed by companies with a total of 1-5k employees. However, all of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

Insights

Top Words Describing Business Process Automation Software

This data is collected from customer reviews for all business process automation software companies. The most positive word describing business process automation software is "ease of use" that is used in 7% of the reviews. The most negative one is difficult with being used in 14% of all business process automation software the reviews.

difficult
14%
ease of use
7%
customer support
5%
mobile app
5%
easy to use
5%
user friendly
4%
customizable
4%
features
2%
user interface
2%
Positive
Overall
Negative

Customer Evaluation

These scores are the average scores collected from customer reviews for all Business process automation software companies. Compared to median scores of all solution categories, Business process automation software comes forward with Ease of Use but falls behind in Value for Money.

Customers by

Industry

According to customer reviews, top 3 industries using Business process automation software solutions are Computer Software, Financial Services and Government Administration. Top 3 industries consitute 26% of all customers. Top 3 industries that use any solution categories are Computer Software, Information Technology and Services and Marketing and Advertising.

Company Size

According to customer reviews, most common company size is employees with a share of 31%. The median share this company size is 23%. The most common company size that uses any solution category is employees.

Vendors by

HQ

Learn More About Business Process Automation Software

What is Business Process Automation (BPA) software?

Business process automation (BPA) software is the group of tools to execute repetitive activities in businesses where human force can be substituted. Companies apply this solution to cut their costs, increase performance, and streamline processes. Wikipedia states that BPA software can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, or contain costs. It consists of integrating applications, restructuring labor resources, and using software applications throughout the organization. Robotic process automation (RPA) is an emerging field within BPA which relies on bots that use UI intended for human use to automate repetitive activities. While BPA software typically builds automations that are completely integrated to the software being automated, RPA bots act like humans, using screen scraping and machine vision to manipulate software

How to implement a BPA solution?

Source: Smartsheet

The implementation process of BPA software can be categorized as:

  • Analysis: Process mining, interviews and other analysis can be carried out to identify high priority processes to automate. Then, automation projects can be identified in line with the company's strategy.
  • Solution selection:Depending on business requirements, a suitable BPA can be selected.
  • Implementation: While businesses set up their BPA solutions, they also extend their current IT systems with specialized plugins and add-ons, if necessary. At this step, every function should be documented to confirm that software is configured correctly. Companies also introduce administrator training and user-acceptance tests to assess the viability of the solution.
  • Integration: Businesses perform API integration to allow new programs to connect and interact with other existing programs. They also implement the enterprise service bus (ESB) in a service-oriented architecture (SOA) for issueless communication between software applications.
  • Maintenance and Support: Lastly, the bottlenecks are identified to improve BPA performance. Businesses continuously update their system versions as they are available. They should also take advantage of technical support if any problem occurs.

You can also check our in-depth guide for RPA implementation

Which processes can businesses automate?

Automation can save a lot of money, but you might think of which processes to start with. McKinsey reports that nearly half of all company processes can be automated. First, you should look at the strategic and organizational factors for improvement. Then, look for suitable processes. The main drivers that can indicate the need for automation are listed below:

  • High-volume of tasks
  • Multiple people required to execute tasks
  • Time-sensitive nature
  • Significant impact on other processes and systems
  • Need for compliance and audit trails. This is an optional benefit of RPA bots, not all processes to be automated may need audit trails.

You can find a detailed version of this list in the related section of our RPA implementation guide.

If the process fits all the factors mentioned above, you should automate that process. For a better understanding, here are some examples:

What are the main benefits of BPA software?

Most industry analysts, including Forrester highlight the important of automation. Here are the main benefits of implementing BPA software:

  • Reduced costs and paperwork
  • Decreased manual errors
  • Faster and continuous processes
  • Standardized processes
  • Easier and faster auditing and analysis
  • Improved customer satisfaction, which increases business competitiveness

You can read our RPA benefits guide to gain more insights.

What are some examples of BPA use cases?

Here are three examples of BPA use cases for a better understanding:

  • Purchase order processing: BPA tools can help improve accountability, transparency, and enable accurate recording of data that can be accessed by related business managers when necessary. With BPA, this process can prevent delayed PO approvals, impacted productivity, incomplete records, and errors in the PO. For example, Sapin, a can manufacturing company, states that they have accelerated their purchase order processing by 75% by automating the process.
  • Hiring and Employee onboarding: BPA ensures seamless transitions from one task to another, keeping relevant workers in the loop and providing transparency to the status of the process. As a result, HR departments can avoid endless paperwork, employee dissatisfaction, and lower productivity. Wayne Metropolitan Community Action Agency indicates that they can reduce hiring approval time by 80% by implementing BPA into their processes.
  • Automating workflows: BPA software can keep track of all the operations. It allows to digitization workflows and automates the entire logistical part of a process. When an employee completes a task, the system can automatically notify the next person within the workflow that they have a new task. This makes operations management much simpler and more efficient.

You can find more use cases in our RPA use cases guide.

Which industries benefit from BPA software?

Although every industry has different BPA needs, BPA has the potential to improve every industry. Examples include retail, manufacturing, banking, telecommunication, transportation, education, and healthcare. Below are some examples of how different industries can benefit from BPA:

  • Banking: The banking industry needs to focus on payment management, automating payment and money transfers, integrating ABS and card systems with other electronic banking systems, and managing budgets, along with the implementation of front and back-office operations.
  • Trading and manufacturing: This industry allows BPA to automate production processes, CRM, ESB and ERP systems, warehouse and procurement operations, and paper flow management.
  • Telecommunication: This industry collaborates with BPA to simplify its office processes, customer care, payment systems, databases, document and workflow management systems, and technical support.
  • Healthcare: Healthcare is concerned with quality and risk management. This industry seeks good practices of record management, electronic signatures, and project management.

What are the best practices for BPA tools?

These best practices can be helpful for your business while implementing your BPA solution:

  • Begin with a clear understanding of what tasks are involved, who is responsible, and when what task needs to be carried out.
  • Ensure that the goals are clearly identified.
  • Measure outcomes using a phased approach. Many companies are disappointed when the results don't materialize overnight.
  • Spare enough time for employee training.
  • Adopt a long-term expectation to get better results in terms of ROI.
  • Use prebuilt solutions where available.

Best practices for automation (e.g. for RPA and BPA) are quite similar, we also recommend you to look at our RPA best practices guide.

Use Cases

More members onboarded and outcomes improved by 50%
Online legal agency serves more clients by reducing service delivery time
British agency scales after systemizing their business in Tallyfy
The Mindset Institute uses Tallyfy to automate their digital marketing
Taxation, SMSF Auditing and Bookkeeping Firm Chooses Tallyfy for Accounting Workflows
Tallyfy cuts work time down to a few hours instead of 2 days for book marketing company
PaynPark uses Tallyfy to optimize their customer experience
Tallyfy helps the Opera Theatre achieve consistently excellent results
Web development agency chooses Tallyfy for web-project-management
Digital strategy consulting firm chooses Tallyfy for workflows
How Greetabl use Tallyfy to scale internal and ecommerce operations
How Cowork Inc. Manages Memberships with Tallyfy
Outsourced service provider offers their clients visibility into service for the first time
Telehealth company optimizes patient workflows using Tallyfy
Priceline - Customer Case Study
How Israel Discount Bank Empowered its Tellers and Transformed into a Customer Experience Leader
Nationwide Insurance - Customer Case Study
Largest US-based Cable Provider - Customer Case Study
Telefónica O2 - Customer Case Study
O2
U.S. Navy Facilities Engineering Command - Customer Case Study
Kabel Deutschland - Customer Case Study
Germany Largest Cable Operating Company - Customer Case Study
Large US Based Company - Customer Case Study
Visual Ivr Digital Self-Service on the Voice Channel
Lillian Vernon - Customer Case Study
Lillian Vernon
Capita - Customer Case Study
Capita
Global Telecommunication Company - Customer Case Study
Telefónica O2 UK chooses Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior service
O2