Business Process Automation Software

Business process automation (also called BPA) software allows companies to automate a process partially or completely.

BPA, in terms of its goals, is similar to RPA (Robotic Process Automation) software. The distinction is that while BPA software typically builds automations that are completely integrated to the software being automated, RPA more commonly acts like humans, using screen scraping and machine vision to manipulate software.

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Compare Business Process Automation Software
Results: 30

AIMultiple is data driven. Evaluate 30 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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71.96843025111133
94.01169227315366
0.07380216206198337
100
0.3159402763932694
49.925168229069016
top10
4star
Nintex Platform
4.17
100%
100%
3%
= 50 reviews
= 20 employees
= 100,000 visitors

70.94956636162213
93.44455197125124
100
96.20926376255623
0.26146781494615395
48.45458075199303
top5 , top10
top10
4star
Quick Base
4.45
100%
100%
100%
= 50 reviews
= 20 employees
= 100,000 visitors

Save time and get more done using Quick Base.

70.66963735767128
90.68838061343928
13.284132746706844
96.05182203122096
0.03813072301298079
50.65089410190327
top5 , top10
true
4star
KiSSFLOW Free trial available
4.27
100%
100%
100%
= 50 reviews
= 20 employees
= 100,000 visitors

KiSSFLOW is a workflow tool & business process workflow management software to automate your workflow process.

67.70749763770948
87.43586636206862
29.889298680090405
92.05432506134484
0.2707281333921636
47.97912891335034
top5 , top10
top10
true
4star
Laserfiche Free trial available
4.48
100%
100%
100%
= 50 reviews
= 20 employees
= 100,000 visitors

Laserfiche is a world leader in Enterprise Content Management (ECM), document management (DMS) and BPM solutions.

64.09411564485234
82.90381139956716
1.7712166311257036
88.0430342156793
3.007424596495242
45.28441989013753
top10
top5 , top10
4star
Pega Platform
4.23
100%
100%
81%
= 50 reviews
= 20 employees
= 100,000 visitors

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform

58.23682995563807
76.12442373148983
66.78966813323288
78.83122594224464
0.6460433927627888
40.34923617978631
top5 , top10
top10
4star
Appian
4.35
100%
100%
100%
= 50 reviews
= 20 employees
= 100,000 visitors

57.00410516417291
74.11766888718874
4.797047580165736
77.98648121406858
22.21550395197708
39.89054144115709
top10
top5 , top10
4star
Salesforce Platform
4.40
64%
100%
100%
= 50 reviews
= 20 employees
= 100,000 visitors

52.541604167134444
68.01268029354509
0.1845005971965179
72.34755749860796
0.01470756459072116
37.0705280407238
5star
Comindware Tracker
4.57
78%
48%
8%
= 50 reviews
= 20 employees
= 100,000 visitors

48.28143992928139
62.67741582245189
0
66.66709734257775
0.34481068096024053
33.8854640361109
top10
true
4star
K2 Platform Free trial available
3.79
93%
100%
0%
= 50 reviews
= 20 employees
= 100,000 visitors

Welcome to K2, where you can automate every process with one platform.

47.05774080629881
59.79395319219748
16.236161533684893
63.09116142661668
0.0392201722419231
34.321528420400135
top5 , top10
5star
TrackVia
4.50
57%
100%
100%
= 50 reviews
= 20 employees
= 100,000 visitors

Workflow software for business.

Market Presence Metrics

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Business process automation software is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 77% (3% more than average) of search queries in this area.

Web Traffic

Business process automation software is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 80% (7% more than average solution category) of the online visitors on Business process automation software company websites.

Satisfaction

Business process automation software is highly concentrated than average in terms of user reviews. Top 3 companies receive 59% (1% more than average solution category) of the reviews on Business process automation software company websites. Product satisfaction tends to be the same for more popular Business process automation software products. Average rating for top 3 products is 4.3 vs 4.3 for average Business process automation software product review.

Leaders Average Review Score Number of Reviews

Maturity

Oracle
Salesforce
Red Hat
OpenText

Number of Employees

Median number of employees that provide Business process automation software is 120 which is 66 more than the median number of employees for the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 28 companies (21 less than average solution category) with >10 employees are offering Business process automation software. Top 3 products are developed by companies with a total of 1-5k employees. However, all of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

Learn More About Business Process Automation Software

What is Business Process Automation (BPA) software?

Business process automation (BPA) software is the group of tools to execute repetitive activities in businesses where human force can be substituted. Companies apply this solution to cut their costs, increase performance, and streamline processes. Wikipedia states that BPA software can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, or contain costs. It consists of integrating applications, restructuring labor resources, and using software applications throughout the organization. Robotic process automation (RPA) is an emerging field within BPA which relies on bots that use UI intended for human use to automate repetitive activities. While BPA software typically builds automations that are completely integrated to the software being automated, RPA bots act like humans, using screen scraping and machine vision to manipulate software

How to implement a BPA solution?

Source: Smartsheet

The implementation process of BPA software can be categorized as:

  • Analysis: Process mining, interviews and other analysis can be carried out to identify high priority processes to automate. Then, automation projects can be identified in line with the company's strategy.
  • Solution selection:Depending on business requirements, a suitable BPA can be selected.
  • Implementation: While businesses set up their BPA solutions, they also extend their current IT systems with specialized plugins and add-ons, if necessary. At this step, every function should be documented to confirm that software is configured correctly. Companies also introduce administrator training and user-acceptance tests to assess the viability of the solution.
  • Integration: Businesses perform API integration to allow new programs to connect and interact with other existing programs. They also implement the enterprise service bus (ESB) in a service-oriented architecture (SOA) for issueless communication between software applications.
  • Maintenance and Support: Lastly, the bottlenecks are identified to improve BPA performance. Businesses continuously update their system versions as they are available. They should also take advantage of technical support if any problem occurs.

You can also check our in-depth guide for RPA implementation

Which processes can businesses automate?

Automation can save a lot of money, but you might think of which processes to start with. McKinsey reports that nearly half of all company processes can be automated. First, you should look at the strategic and organizational factors for improvement. Then, look for suitable processes. The main drivers that can indicate the need for automation are listed below:

  • High-volume of tasks
  • Multiple people required to execute tasks
  • Time-sensitive nature
  • Significant impact on other processes and systems
  • Need for compliance and audit trails. This is an optional benefit of RPA bots, not all processes to be automated may need audit trails.

You can find a detailed version of this list in the related section of our RPA implementation guide.

If the process fits all the factors mentioned above, you should automate that process. For a better understanding, here are some examples:

What are the main benefits of BPA software?

Most industry analysts, including Forrester highlight the important of automation. Here are the main benefits of implementing BPA software:

  • Reduced costs and paperwork
  • Decreased manual errors
  • Faster and continuous processes
  • Standardized processes
  • Easier and faster auditing and analysis
  • Improved customer satisfaction, which increases business competitiveness

You can read our RPA benefits guide to gain more insights.

What are some examples of BPA use cases?

Here are three examples of BPA use cases for a better understanding:

  • Purchase order processing: BPA tools can help improve accountability, transparency, and enable accurate recording of data that can be accessed by related business managers when necessary. With BPA, this process can prevent delayed PO approvals, impacted productivity, incomplete records, and errors in the PO. For example, Sapin, a can manufacturing company, states that they have accelerated their purchase order processing by 75% by automating the process.
  • Hiring and Employee onboarding: BPA ensures seamless transitions from one task to another, keeping relevant workers in the loop and providing transparency to the status of the process. As a result, HR departments can avoid endless paperwork, employee dissatisfaction, and lower productivity. Wayne Metropolitan Community Action Agency indicates that they can reduce hiring approval time by 80% by implementing BPA into their processes.
  • Automating workflows: BPA software can keep track of all the operations. It allows to digitization workflows and automates the entire logistical part of a process. When an employee completes a task, the system can automatically notify the next person within the workflow that they have a new task. This makes operations management much simpler and more efficient.

You can find more use cases in our RPA use cases guide.

Which industries benefit from BPA software?

Although every industry has different BPA needs, BPA has the potential to improve every industry. Examples include retail, manufacturing, banking, telecommunication, transportation, education, and healthcare. Below are some examples of how different industries can benefit from BPA:

  • Banking: The banking industry needs to focus on payment management, automating payment and money transfers, integrating ABS and card systems with other electronic banking systems, and managing budgets, along with the implementation of front and back-office operations.
  • Trading and manufacturing: This industry allows BPA to automate production processes, CRM, ESB and ERP systems, warehouse and procurement operations, and paper flow management.
  • Telecommunication: This industry collaborates with BPA to simplify its office processes, customer care, payment systems, databases, document and workflow management systems, and technical support.
  • Healthcare: Healthcare is concerned with quality and risk management. This industry seeks good practices of record management, electronic signatures, and project management.

What are the best practices for BPA tools?

These best practices can be helpful for your business while implementing your BPA solution:

  • Begin with a clear understanding of what tasks are involved, who is responsible, and when what task needs to be carried out.
  • Ensure that the goals are clearly identified.
  • Measure outcomes using a phased approach. Many companies are disappointed when the results don't materialize overnight.
  • Spare enough time for employee training.
  • Adopt a long-term expectation to get better results in terms of ROI.
  • Use prebuilt solutions where available.

Best practices for automation (e.g. for RPA and BPA) are quite similar, we also recommend you to look at our RPA best practices guide.