11 Benefits of Business Process Automation in 2025 based on 1 case studies

PUBG Corporation, a South Korean entertainment company, used Vonage Business' Verify API to strengthen platform security and protect against fraud in their popular video game, PlayerUnknown's Battlegrounds. By implementing two-factor authentication (2FA), they were able to validate users, build trust, and increase customer loyalty. The use of Vonage's technology also enhanced the customer experience and improved collaboration within the gaming platform. Read More

Afni, a business process outsourcing company, improved sales, customer satisfaction, and first call resolution by using CallMiner Eureka solution for automated analytics. The solution provided insights into agent performance and customer experience, allowing Afni to identify training opportunities and improve training and coaching for its 9,000 agents. The results included a 17% improvement in correct language usage, an 8.7% improvement in discovery process statements, a 4% increase in customer satisfaction, a 55% increase in agents exceeding sales goals, and a 2.8% increase in first call resolution. Read More

TAP Air Portugal implemented Talkdesk's cloud contact center solution to enable remote work for their customer service team. The scalable and adaptable solution allowed them to handle fluctuating customer demands and integrate with mobile technology. The implementation improved agent productivity and customer satisfaction through deep integration with existing CRM platforms. TAP Air Portugal plans to expand the deployment of Talkdesk's system to their remaining contact centers throughout 2020. Read More

GateHouse Media, a media/publishing company based in the United States, utilized Vonage Business Communications to centralize and consolidate their communications and business applications. This allowed them to offer a comprehensive publishing ecosystem, integrate voice interactions and productivity tools, and leverage analytics for subscriptions and renewals. The solution provided enhanced collaboration, improved customer experience, and increased visibility. Read More

Key Travel, the world's largest travel agency focused on nonprofits, relies on Vonage Business solution to provide seamless omnichannel communication and exceptional customer experience. The company's use of Vonage's contact center solution allows them to quickly scale up or down, automate call features for improved efficiency, and ensure reliable communication for their global customers and agents. Vonage's technology and expertise have made a significant difference in Key Travel's ability to serve their customers, especially during challenging times like the COVID-19 pandemic. Read More

SpotHero, a Chicago-based startup, implemented Talkdesk to empower their support team to provide heroic customer service. With Talkdesk's easy deployment, high degree of customization, and seamless Zendesk integration, SpotHero increased their service level by 58% by gaining insights into call center KPIs. Talkdesk's advanced monitoring capabilities and real-time reporting tool, Talkdesk Live, helped SpotHero improve their customer support efforts and create a delightful work environment for their agents. Read More

AMC Networks, a global leader in targeted subscription streaming and home to iconic brands, leveraged Talkdesk technology to quickly respond to customers worldwide. With a focus on getting back to customers in record time, Talkdesk allowed AMC Networks to provide an exceptional customer experience and effectively communicate and resolve customer issues. Read More

Click Travel, a UK-based travel management company, partnered with Vonage to move its contact center to the cloud. This solution improved visibility of all agents, reduced connectivity problems, and simplified remote-worker challenges. Click Travel built its own Travel Cloud application, allowing customers to self-serve and book travel requests online. The implementation was delivered on a tight schedule, resulting in improved connectivity, engagement, and cost savings for the company. Read More

HeyHi, a Singapore-based interactive online educational platform, partnered with Vonage Business to provide reliable and scalable video solutions for remote learning. With the Vonage Video API, HeyHi was able to meet the needs of teachers and students during the COVID-19 pandemic. The HeyHi engineering team worked closely with Vonage to adapt and build new features, such as a virtual whiteboard, to enhance the remote classroom experience. Read More

More Music Technologies, based in Denmark, uses Vonage Business solution to provide instrumental students and teachers the ability to connect. They have created a purpose-built online music classroom using the Vonage Video API, offering features such as a digital piano, screen sharing, and virtual metronome. The platform serves a database of 2,200 teachers and 40,000 students across multiple countries, promoting qualified teachers and increasing accessibility to music education. Read More

Chic by Choice, a retail startup based in London, implemented Talkdesk to provide quick and efficient support to their global customers. With Talkdesk, they expanded phone support to 28 countries, fostered strong customer loyalty, and built trust with brand partners. The user-friendly interface and advanced call routing of Talkdesk allowed Chic by Choice to provide personalized service and connect agents with customers from anywhere in the world. Read More

HugCome, Inc., a Japan-based company in the education industry, uses Vonage Business' Video API to provide user-friendly remote educational services. They developed a dedicated app that works across iOS and Android, integrating video capabilities directly. The implementation was quick and cost-effective. The app offers flexible customization, natural connections, and enriched teaching materials. HugCome plans to continuously improve the app's functionality and appreciates Vonage's support. Read More

Delta Outsource Group, a nationwide provider of collection and receivable management programs, achieved optimal revenue recovery while remaining TCPA and FDCPA compliant with CallMiner Eureka Interaction Analytics. By analyzing 100% of agent calls, the company improved compliance, reduced average call duration and silence on calls, and achieved immediate improvement of recovery rates. The implementation of Eureka Analytics also led to high agent adoption and improved agent performance through targeted coaching. Read More

Deerfield Ranch Winery upgraded their old phone system to Vonage Business Cloud solution, which provided them with flexible service and features like Visual Voicemail and Virtual Receptionist. The switch allowed them to increase their communication capabilities, reduce costs, and improve company efficiency. Vonage Business offered a top-shelf solution at a fraction of the price, with excellent customer support. Read More

Farfetch, a global platform for luxury fashion, implemented Talkdesk solutions to address challenges with their contact center and support their growing workforce. By using Talkdesk, they achieved cost efficiencies, improved productivity, and scalability. The implementation of Talkdesk's AI and automation features, such as Talkdesk Agent Assist, helped new agents feel supported and motivated. Farfetch experienced a 30% growth in workload with only a 12% increase in payroll, demonstrating the improvements in productivity. Read More

Astrobotic Technology, Inc. used ANSYS Discovery SpaceClaim solution to quickly design and refine a lightweight spacecraft capable of withstanding launch loads while maintaining safety. The simulation tools helped reduce costs related to prototypes and physical testing. Read More

MAICO Gulf L.L.C. used ANSYS fluid dynamics software to simulate smoke accumulation and temperature during a fire in a car park. This allowed them to perform virtual safety studies and obtain government approval for the structure. The simulation results helped determine viable exit routes, evaluate areas where smoke would not clear, and ascertain heat effects, leading to corrective actions before ventilation installation. Read More

Dr. Reddy’s Laboratories, a pharmaceutical company in India, used ANSYS Discovery SpaceClaim solution to address scale-up challenges in their mixing tanks. Through engineering simulations, they gained valuable insights into the physics of scale-up, identified risks, and made informed decisions on equipment sizing and raw material usage. ANSYS consulting helped reduce uncertainty and facilitated engineering-based decision making. The case study was created in 2017. Read More

Eicher Tractors used ANSYS Mechanical and ANSYS CFD solutions to analyze the transmission loss and back pressure of a tractor muffler. The simulation results showed good correlation with test results, leading to improved performance of the muffler. This reduced the design cycle time, cost, and time to market, while meeting all design standards. Read More

Hiter, a control valve manufacturer in Brazil, reduced design time and improved product quality by using ANSYS Discovery SpaceClaim solution. By utilizing virtual prototypes and simulation software, Hiter was able to analyze multiple design alternatives and simulate pressure and temperature loads under various conditions. This resulted in a significant reduction in the number of physical prototypes and tests, saving time and resources in the product development process. Read More