Chatbot Agency

Chatbot agencies develop custom chatbots for businesses. While simpler bots can be relatively quickly self-prepared, more complex bots that are expected to handle a high number of queries require development time. Chatbot agencies allow companies to outsource that development.

Chatbot agencies employ chatbot developers, project managers and business development teams. Thanks to their extensive experience, they can help companies quickly build sophisticated bots.

Most chatbot agencies also do work on other development topics. Here, we have included agencies that have a track record of building chatbots. Very few of these companies are specialists that almost always work on chatbots while the rest work on other topics such as mobile app design.

Popularity
Satisfaction
Maturity
Pricing
Country

Compare Chatbot Agencies
Results: 20

AIMultiple is data driven. Evaluate 20 services based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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92.49060343027224
0
4.761786579968399
100
1.9581363943281564
77.09165509966232
top10
top10
5star
Chatbots Studio
5.00
100%
100%
11%
= 1 review
= 5 employees
= 30,000 visitors

Chatbots.Studio - is the leading AI chatbot and conversational platform builder for Facebook Messenger, WhatsApp, Telegram, Viber, Skype, Slack and other platforms

7.760000000000001
0
100
0
100
23.6
top5 , top10
top5 , top10
QBurst
0%
100%
100%
= 1 review
= 5 employees
= 30,000 visitors

QBurst is a full-service software provider enabling enterprises to apply digital technology in their business context through data-driven solutions

4.860295076026862
0
42.857320130047405
0
18.906144496961517
31.926815310976213
top5 , top10
top5 , top10
Ideas2IT
0%
100%
100%
= 1 review
= 5 employees
= 30,000 visitors

We're a crack product engineering team of Xooglers & Valley veterans.

3.8746372115539183
0
52.3808932899842
0
0.2025658338960162
24.54883815209152
top5 , top10
Unibot
0%
12%
100%
= 1 review
= 5 employees
= 30,000 visitors

Unibot — development of chatbot solutions for Facebook Messenger, Telegram, Skype, Slack and Viber using NLP, machine learning and artificial intelligence.

3.0427266872398357
0
0
0
1.688048615800135
29.97149374613232
Semantic Machines
0%
100%
0%
= 1 review
= 5 employees
= 30,000 visitors

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the service. Compared to other service based solutions, chatbot agency is less concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 76% (2% less than average) of search queries in this area.

Web Traffic

Chatbot agency is a less concentrated than average solution category in terms of web traffic. Top 3 companies receive 73% (4% less than average solution category) of the online visitors on chatbot agency company websites.

Maturity

Number of Employees

Median number of employees that provide chatbot agency is 29 which is 34 less than the median number of employees for the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 16 companies (31 less than average solution category) with >10 employees are offering chatbot agency. Top 3 products are developed by companies with a total of 1-5k employees. However, all of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

QBurst
wizeline
contus
Ideas2IT

Learn More About Chatbot Agency

What are the typical tasks of a chatbot agency?

Strategy: A chatbot agency can be a guide for the type of chatbot that will be created, taking advantage of its previous experiences. There are different types of chatbots and they can provide different benefits. Some chatbot experience would be helpful to invest in choosing the right type of chatbot for your company's priorities. For example, a chatbot can be a voice bot, only text bot or hybrid bot and there are pros and cons for each option. The use case should be defined clearly to achieve the expected benefits of chatbots. A chatbot agency can help define these goals and expectations. For more information on what a chatbot is, feel free to visit our article on chatbots.

Design and Development of Bots: Chatbot agencies are responsible for technical infrastructure to build a stable and effective chatbot. The main responsibilities of the agencies can be listed as

  • Building natural language skills: The ability to understand and respond to the user is a determining factor in the technical difficulty of building chatbots. Most agencies will rely on tech companies' Natural Language Processing (NLP) products to achieve this.
  • Optimizing the chatbot for the specific channel: The environment in which the chatbot will operate will have implications for its development. A bot can be placed on a website or app, a communication platform like Whatsapp, Telegram, or voice platforms like Google Assistant or Amazon Alexa.
  • Integration: The chatbot needs to be connected to the existing systems. For example, the chatbot can be integrated to the marketing or CRM software to access necessary information about the potential customer.
  • Security: The chatbot agency should ensure that security standards are met in order to secure customer or company data.

Post-development support: In order for chatbots to run without malfunctioning, it is necessary to make the updates and changes for continuous improvement. When there is a problem with the chatbot, agencies should offer timely suppot services.

Why are there so many chatbot agencies?

To understand the importance of chatbot agencies, it is necessary to learn why chatbots are important and what value they provide. We have written extensively on chatbot benefits before.

Though chatbots have numerous benefits, there are also numerous cases of chatbot failure. A chatbot needs to be treated like a standalone product and needs to be tested extensively. Given the risks of chatbot failure and the benefits of chatbot success, some organizations decide that launching the first versions of their chatbot with an experienced agency offers a good trade-off enabling a lower cost fast launch that can demonstrate the benefits of chatbots for the business.

What are the advantages of hiring a chatbot agency?

  • Experience: Chatbot agencies know about the problems that can arise in conversational AI projects because of their previous or ongoing work with different companies. Their experience of user interaction via chatbots can guide the enterprises.
  • Faster Deployment: Because agencies set up a framework to develop chatbots and have developed different chatbots, they can build a chatbot much faster than a company building its own chatbot from scratch. Faster development of a chatbot system ensures that chatbot benefits are experienced earlier by the business
  • Cheaper: Thanks to their experience and sometimes thanks to their team members in low cost locations help agencies deliver results for less. Hiring resources to build an internal conversational AI team can be most costly and risky. For example, deprioritizing conversational AI projects after setting up a team would be quite costly as the now unnecessary team members need to be paid severances.
  • No extra resources required: To set up a chatbot, it may be necessary to hire someone or make an internal assignment. Such changes disrupt the usual flow of business. And hiring can especially slow down a project, especially in times of economic expansion which is when these investments occur.
  • Less Risky: An agency's experience can help derisk the project. An agency with numerous chatbot development projects under its belt is unlikely to experience delays in the project compared to a team with limited experience

What are the things to pay attention to while choosing a chatbot agency?

  • Learn about the fundamentals of chatbots: Although agencies can guide you on chatbots, it is necessary to obtain an understanding of chatbot capabilities so you can see through the marketing speak of some agencies. Unfortunately, some tech vendors and service providers, including chatbot agencies, regularly overpromise or position relatively simple features as technological achievements. You can browse our other articles to learn more about chatbots at the bottom of the page.
  • Define the use case and expectations clearly: The application area must be clear to get the most benefit from chatbots. For example, a chatbot to be used in the field of healthcare and a chatbot to be used in the field of e-commerce will be technically quite different from each other. Therefore, the agency to work with should have relevant experience in similar use cases and that industry.
  • Prepare clear specifications including response time, share of queries resolved by the chatbot without transferring the user to a customer representative etc. These specs should be measurable metrics. Feel free to explore the most comprehensive article on chatbot metrics to see some example metrics.
  • Ask for demo: Evaluating the previous works of a chatbot agency is a way to compare different agencies. Public bots and previous works can be tested to see the quality of natural language ability, speed of responses etc.