Chatbot platforms allow users, most even allow non-technical users, to build and deploy chatbots to text based channels such as a company's own website or app, Slack, Facebook Messenger or others.
Chatbot platforms are also called chatbot software, conversational platforms, conversational software etc.
To be categorized as a chatbot platform, a product must provide an:
- Interface (code or graphics based) for building chatbots
- Bot management module to start/stop/control bot activities
Compare Chatbot Platforms
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Intercom Free trial available
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Drift is the leading conversational marketing platform.
Conversica Free trial available
Improve Customer Experience throughout Their Lifecycle.
IBM Watson Assistant Free trial available
Watson Assistant is an AI assistant for business.
Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence.
Searches with brand name
These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, chatbot platform is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 95% (16% more than average) of search queries in this area.
Chatbot platform is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 97% (20% more than average solution category) of the online visitors on chatbot platform company websites.
Number of Employees
Median number of employees that provide chatbot platform is 18 which is 45
less than the median number of employees for the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 102 companies (54 more than average solution category) with >10 employees are offering chatbot platform. Top 3 products are developed by companies with a total of 1-5k employees. However, all of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.