Chatbot Platform

Chatbot platforms allow users, most even allow non-technical users, to build and deploy chatbots to text based channels such as a company's own website or app, Slack, Facebook Messenger or others.

Chatbot platforms are also called chatbot software, conversational platforms, conversational software etc.

To be categorized as a chatbot platform, a product must provide an:

  • Interface (code or graphics based) for building chatbots
  • Bot management module to start/stop/control bot activities
Innovators Specialists Leaders Challengers Market Presence Momentum
Popularity
Satisfaction
Maturity
Pricing
Country

Compare Chatbot Platforms
Results: 175

AIMultiple is data driven. Evaluate 175 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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92.73159991068316
94.04186759220546
1.210268946531448
100
0.18531746031746035
80.94575722382302
top5 , top10
true
4star
Intercom Free trial available
4.35
100%
100%
100%
= 1 review
= 10 employees
= 20,000 visitors

We make customer messaging apps for sales, marketing, and support, connected on one platform.

84.05361194571633
88.69965492938822
2.689486552567237
94.27321438647594
0.07162698412698412
80.46591240772072
top5 , top10
4star
Drift
4.44
100%
100%
100%
= 1 review
= 10 employees
= 20,000 visitors

Drift is the leading conversational marketing platform.

64.64249882095416
64.30928508866783
0.13202933730473013
68.40829829683499
0.0507936507936508
59.15194119716284
top10
true
4star
Conversica Free trial available
4.44
100%
100%
100%
= 1 review
= 10 employees
= 20,000 visitors

Improve Customer Experience throughout Their Lifecycle.

61.30501629750748
64.87632335556292
0.014425419335149112
65.82541552444985
100
57.11743334417099
top10
top5 , top10
true
4star
IBM Watson Assistant Free trial available
4.34
100%
100%
100%
= 1 review
= 10 employees
= 20,000 visitors

Watson Assistant is an AI assistant for business.

51.30424727872563
55.760194110169024
0.00782396308895679
59.31840918018255
0.021825396825396824
50.23309687476655
top10
4star
Aivo
4.36
100%
100%
100%
= 1 review
= 10 employees
= 20,000 visitors

Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence.

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, chatbot platform is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 95% (16% more than average) of search queries in this area.

Web Traffic

Chatbot platform is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 97% (20% more than average solution category) of the online visitors on chatbot platform company websites.

Satisfaction

Chatbot platform is highly concentrated than average in terms of user reviews. Top 3 companies receive 73% (15% more than average solution category) of the reviews on chatbot platform company websites. Product satisfaction tends to be the same for more popular chatbot platform products. Average rating for top 3 products is 4.4 vs 4.4 for average chatbot platform product review.

Leaders Average Review Score Number of Reviews

Maturity

Number of Employees

Median number of employees that provide chatbot platform is 18 which is 45 less than the median number of employees for the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 102 companies (54 more than average solution category) with >10 employees are offering chatbot platform. Top 3 products are developed by companies with a total of 1-5k employees. However, all of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

IBM
Amazon Web Services (AWS)
Oracle
Microsoft