Chatbot Design Tool
Chatbot design tools are specialized tools that allow designers to model user's interactions with chatbots +Show More
| Products | Position | Customer satisfaction | |||
|---|---|---|---|---|---|
BirdEye |
Leader
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Satisfactory
|
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Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive. Birdeye also offers chatbot and messaging tools for customers to collaborate with teammates from a single inbox.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
50-100 case studies
Company's number of employees
1k-2k employees
Company's social media followers
100k-1m followers
Total funding
$50-100m
# of funding rounds
3
Latest funding date
March 10, 2022
Last funding amount
$50-100m
Company
Type of company
private
Founding year
2012
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Appy Pie |
Leader
|
Satisfactory
|
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No-code solutions to start, run and grow your business in a well-rounded manner. Get started with Appy Pie's no-code mobile app builder (https://www.appypie.com/app-builder), no-code website builder (https://www.appypie.com/website-builder), no-code chatbot builder (https://www.appypie.com/chatbot/builder) or no-code workflow automation builder (https://www.appypie.com/connect/).
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
10-20 case studies
Company's number of employees
200-300 employees
Company's social media followers
50k-100k followers
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Zendesk Support Suite |
Leader
|
Satisfactory
|
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Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs, and simple enough to let you get up and running immediately. The Support Suite lets you have conversations with customers on any channel (email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Apple Business Chat and more), while keeping all the interactions and relevant context in one place for your agents. It’s a unified agent workspace — helping your teams provide a faster, more personal experience to your customers. Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to startups, we believe that powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
200-300 case studies
Company's number of employees
30-40 employees
Company's social media followers
100k-1m followers
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Tidio |
Leader
|
Satisfactory
|
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Tidio is an all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time. Currently used on 300,000+ websites worldwide. You can create your Account and Meet Lyro - the first conversational AI chatbot for small and medium businesses. Lyro delivers personalized support to customers, as a human service agent would.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
10-20 case studies
Company's number of employees
100-200 employees
Company's social media followers
5k-10k followers
Total funding
$10-50m
# of funding rounds
3
Latest funding date
May 12, 2022
Last funding amount
$10-50m
Company
Type of company
private
Founding year
2013
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SendPulse |
Leader
|
Satisfactory
|
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SendPulse is a multi-channel marketing automation platform for multifaceted business promotion and customer retention. SendPulse allows you to send email and SMS campaigns, work with clients using chatbots for Telegram, Facebook Messenger, WhatsApp, and Instagram, and create landing pages in just 15 minutes. SendPulse also offers a platform for creating online courses. You can easily track all of your marketing activities and client information with SendPulse’s free CRM.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
100-200 employees
Company's social media followers
5k-10k followers
Total funding
$100,000-250,000
# of funding rounds
1
Latest funding date
August 9, 2016
Last funding amount
$100,000-250,000
Company
Type of company
private
Founding year
2015
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Qlik Sense |
Challenger
|
Satisfactory
|
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Qlik Sense helps uncover insights that query-based BI tools simply miss.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
3k-4k employees
Company's social media followers
100k-1m followers
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Qualified |
Challenger
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Satisfactory
|
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Meet Instantly with Qualified Prospects the Moment They Land on Your Website. Real-Time Website Analytics for Sales.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
10-20 case studies
Company's number of employees
200-300 employees
Company's social media followers
10k-20k followers
Total funding
$100-250m
# of funding rounds
4
Latest funding date
April 26, 2022
Last funding amount
$50-100m
Company
Type of company
private
Founding year
2018
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Drift |
Challenger
|
Satisfactory
|
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Drift is the leading conversational marketing platform.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
50-100 case studies
Company's number of employees
300-400 employees
Company's social media followers
100k-1m followers
Total funding
$100-250m
# of funding rounds
5
Latest funding date
May 1, 2019
Company
Type of company
private
Founding year
2015
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Chatfuel |
Challenger
|
Satisfactory
|
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Chatfuel is the leading bot platform for creating AI chatbots for Facebook.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
20-30 case studies
Company's number of employees
40-50 employees
Company's social media followers
30k-40k followers
Total funding
$100,000-250,000
# of funding rounds
2
Latest funding date
May 28, 2017
Company
Type of company
private
Founding year
2015
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Botsociety |
Challenger
|
N/A
|
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Your conversational design suite. Design and prototype your next chatbot or voice assistant.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
10-20 case studies
Company's number of employees
10-20 employees
Company's social media followers
1k-2k followers
Total funding
$100,000-250,000
# of funding rounds
3
Latest funding date
May 2, 2018
Company
Type of company
private
Founding year
2017
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“-”: AIMultiple team has not yet verified that vendor provides the specified feature. AIMultiple team focuses on feature verification for top 10 vendors.
Sources
AIMultiple uses these data sources for ranking solutions and awarding badges in chatbot design tools:
Chatbot Design Leaders
According to the weighted combination of 4 metrics
What are chatbot design
customer satisfaction leaders?
Taking into account the latest metrics outlined below, these are the current chatbot design customer satisfaction leaders:
Which chatbot design solution provides the most customer satisfaction?
AIMultiple uses product and service reviews from multiple review platforms in determining customer satisfaction.
While deciding a product's level of customer satisfaction, AIMultiple takes into account its number of reviews, how reviewers rate it and the recency of reviews.
- Number of reviews is important because it is easier to get a small number of high ratings than a high number of them.
- Recency is important as products are always evolving.
- Reviews older than 5 years are not taken into consideration
- older than 12 months have reduced impact in average ratings in line with their date of publishing.
What are chatbot design
market leaders?
Taking into account the latest metrics outlined below, these are the current chatbot design market leaders:
Which one has collected the most reviews?
AIMultiple uses multiple datapoints in identifying market leaders:
- Product line revenue (when available)
- Number of reviews
- Number of case studies
- Number and experience of employees
- Social media presence and engagement
What are the most mature chatbot design tools?
Which one has the most employees?
Which chatbot design companies have the most employees?
179 employees work for a typical company in this solution category which is 156 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 12 companies with >10 employees are offering chatbot design tools. Top 3 products are developed by companies with a total of 10k employees. The largest company in this domain is HubSpot with more than 10,000 employees. HubSpot provides the chatbot design solution: Hubspot Chatbot Builder
Insights
What are the most common words describing chatbot design tools?
This data is collected from customer reviews for all chatbot design companies. The most positive word describing chatbot design tools is “Easy to use” that is used in 13% of the reviews. The most negative one is “Difficult” with which is used in 3% of all the chatbot design reviews.
What is the average customer size?
According to customer reviews, most common company size for chatbot design customers is 1-50 Employees. Customers with 1-50 Employees make up 55% of chatbot design customers. For an average Conversational AI solution, customers with 1-50 Employees make up 32% of total customers.
Customer Evaluation
These scores are the average scores collected from customer reviews for all chatbot design tools. Chatbot Design Tools are most positively evaluated in terms of "Customer Service" but falls behind in "Likelihood to Recommend".
Where are chatbot design vendors' HQs located?
Trends
What is the level of interest in chatbot design tools?
This category was searched on average for 16 times per month on search engines in 2024. This number has decreased to 0 in 2025. If we compare with other conversational ai solutions, a typical solution was searched 612 times in 2024 and this decreased to 0 in 2025.