Customer Success Software

Customer success software enables businesses to see the points where customer satisfaction is low and to ensure that customers achieve the expected results. Thanks to customer success software, customer profiles are created, survey results and marketing interactions are analyzed, feedback and customer success scores are created based on historical data.

Popularity
Satisfaction
Maturity
Pricing
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Compare Customer Success Software
Results: 132

AIMultiple is data driven. Evaluate 132 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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67.307790977963
85.59289706764476
54.54545258759316
100
1.3835180888545158
49.02268488828123
top5 , top10
5star
Copper
4.54
100%
100%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

When you need CRM software that works with G Suite, you need Copper.

61.49554191771208
79.36942756118549
100
86.71178445148186
0
43.62165627423865
top5 , top10
4star
Gainsight
4.17
100%
0%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

56.09646337935017
66.2433585896976
3.966939787460833
78.39731417865889
31.28813268024405
45.94956816900273
top5 , top10
4star
HubSpot Service Hub
4.30
100%
100%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

52.47375171809024
64.6355204023353
10.743800940942965
79.41060730504002
0.3265446420898857
40.31198303384518
5star
ChurnZero
4.66
100%
59%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

49.77599111808131
60.7297060477619
29.75206635301901
72.08355994487378
0.8765145656096932
38.82227618840071
top5 , top10
4star
Accelo
4.40
100%
100%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

47.17858357081935
58.51401052191568
15.702481059387836
71.0787319793249
0.8077683251697172
35.84315661972302
top10
4star
Totango
4.15
100%
100%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

45.67664850783363
55.875292869119846
0.4682604041276521
69.75550705569135
0.24061184153991577
35.47800414654743
5star
ClientSuccess
4.50
100%
43%
17%
= 3 reviews
= 20 employees
= 100,000 visitors

44.45595373367205
54.06507006215794
8.264464471133083
66.49994231849644
0.3866976024748647
34.84683740518615
4star
UserIQ
4.40
100%
70%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

43.56626218032512
53.72651356041035
19.834713294954376
64.60253742815554
0.6101228839047864
33.40601080023988
top5 , top10
5star
ProfitWell
4.90
100%
100%
100%
= 3 reviews
= 20 employees
= 100,000 visitors

37.591658455639255
45.75622632740189
2.1487587524235714
56.91594646513067
0.08593280054996992
29.427090583876616
5star
Planhat
4.70
100%
15%
81%
= 3 reviews
= 20 employees
= 100,000 visitors

Market Presence Metrics

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Customer Success Software is less concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 66%, 5% less than the average of search queries in this area.

Web Traffic

Customer Success Software is a less concentrated than average solution category in terms of web traffic. Top 3 companies receive 45% (28% less than average solution category) of the online visitors on customer success software company websites.

Satisfaction

Customer Success Software is less concentrated than the average in terms of user reviews. Top 3 companies receive 51% (this is 8% for the average solution category) of the reviews in the market. Product satisfaction tends to be higher for more popular customer success software products. Average rating for top 3 products is 4.5 vs 4.3 for average customer success software product review.

Maturity

OpenText
Akamai
Pegasystems
HubSpot
Newgen Software Technologies

Number of Employees

32 employees work for a typical company in this category which is 20 less than the number of employees for a typical company in the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 64 companies (17 more than average solution category) with >10 employees are offering customer success software. Top 3 products are developed by companies with a total of 1-5k employees. However, 2 of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

Insights

Top Words Describing Customer Success Software

This data is collected from customer reviews for all customer success software companies. The most positive word describing customer success software is "easy to use" that is used in 16% of the reviews. The most negative one is steep learning curve with being used in 0% of all customer success software the reviews.

easy to use
16%
reliable
3%
Positive

Customer Evaluation

These scores are the average scores collected from customer reviews for all Customer Success Software companies. Compared to median scores of all solution categories, Customer Success Software comes forward with Ease of Use but falls behind in Value for Money.

Customers by

Industry

According to customer reviews, top 3 industries using Customer Success Software solutions are Computer Software, Information Technology and Services and Marketing and Advertising. Top 3 industries consitute 35% of all customers. Top 3 industries that use any solution categories are Computer Software, Information Technology and Services and Marketing and Advertising.

Company Size

According to customer reviews, most common company size is 11-50 employees with a share of 26%. The median share this company size is 18%. The most common company size that uses any solution category is employees.

Vendors by

HQ