Customer Success Software
Customer success software enables businesses to see the points where customer satisfaction is low and to ensure that customers achieve the expected results. Thanks to customer success software, customer profiles are created, survey results and marketing interactions are analyzed, feedback and customer success scores are created based on historical data.
Compare Customer Success Software
Results: 132
AIMultiple is data driven. Evaluate 132 products based on comprehensive, transparent and objective
AIMultiple scores. For any of our scores, click the 
icon to learn how it is calculated based on objective data.
Copper
= 3 reviews
= 20 employees
= 100,000 visitors
When you need CRM software that works with G Suite, you need Copper.
Gainsight
= 3 reviews
= 20 employees
= 100,000 visitors
HubSpot Service Hub
= 3 reviews
= 20 employees
= 100,000 visitors
ChurnZero
= 3 reviews
= 20 employees
= 100,000 visitors
Accelo
= 3 reviews
= 20 employees
= 100,000 visitors
Totango
= 3 reviews
= 20 employees
= 100,000 visitors
ClientSuccess
= 3 reviews
= 20 employees
= 100,000 visitors
UserIQ
= 3 reviews
= 20 employees
= 100,000 visitors
ProfitWell
= 3 reviews
= 20 employees
= 100,000 visitors
Planhat
= 3 reviews
= 20 employees
= 100,000 visitors
Market Presence Metrics
Popularity
Searches with brand name
These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Customer Success Software is less concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 66%, 5% less than the average of search queries in this area.
Web Traffic
Customer Success Software is a less concentrated than average solution category in terms of web traffic. Top 3 companies receive 45% (28% less than average solution category) of the online visitors on customer success software company websites.
Satisfaction
Customer Success Software is less concentrated than the average in terms of user reviews. Top 3 companies receive 51% (this is 8% for the average solution category) of the reviews in the market. Product satisfaction tends to be higher for more popular customer success software products. Average rating for top 3 products is 4.5 vs 4.3 for average customer success software product review.
Maturity
Number of Employees
32 employees work for a typical company in this category which is 20
less than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 64 companies (17
more than average solution category) with >10 employees are offering customer success software. Top 3 products are
developed by companies with a total of 1-5k employees.
However,
2
of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.
Insights
Top Words Describing Customer Success Software
This data is collected from customer reviews for all customer success software companies. The most positive word describing customer success software is "easy to use" that is used in 16% of the reviews. The most negative one is steep learning curve with being used in 0% of all customer success software the reviews.
Customer Evaluation
These scores are the average scores collected from customer reviews for all Customer Success Software companies. Compared to median scores of all solution categories, Customer Success Software comes forward with Ease of Use but falls behind in Value for Money.
Customers by
Industry
According to customer reviews, top 3 industries using Customer Success Software solutions are Computer Software, Information Technology and Services and Marketing and Advertising. Top 3 industries consitute 35% of all customers. Top 3 industries that use any solution categories are Computer Software, Information Technology and Services and Marketing and Advertising.
Company Size
According to customer reviews, most common company size is 11-50 employees with a share of 26%. The median share this company size is 18%. The most common company size that uses any solution category is employees.
Vendors by
HQ
Trend Analysis
Interest in Customer Success Software
This category was searched for 720 times on search engines in the last year. This has increased to 720 today. If we compare with other product-based solutions, a typical solution was searched 4849 times in the last year and this increased to 6276 today.