Customer Success Software
Customer success software enables businesses to see the points where customer satisfaction is low and to ensure that customers achieve the expected results. Thanks to customer success software, customer profiles are created, survey results and marketing interactions are analyzed, feedback and customer success scores are created based on historical data.
Compare Customer Success Software
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Searches with brand name
These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Customer Success Software is less concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 66%, 5% less than the average of search queries in this area.
Customer Success Software is a less concentrated than average solution category in terms of web traffic. Top 3 companies receive 45% (28% less than average solution category) of the online visitors on customer success software company websites.
Top Words Describing Customer Success Software
This data is collected from customer reviews for all customer success software companies. The most positive word describing customer success software is "easy to use" that is used in 16% of the reviews. The most negative one is steep learning curve with being used in 0% of all customer success software the reviews.
According to customer reviews, top 3 industries using Customer Success Software solutions are Computer Software, Information Technology and Services and Marketing and Advertising. Top 3 industries consitute 35% of all customers. Top 3 industries that use any solution categories are Computer Software, Information Technology and Services and Marketing and Advertising.
Interest in Customer Success Software
This category was searched for 720 times on search engines in the last year. This has increased to 720 today. If we compare with other product-based solutions, a typical solution was searched 4849 times in the last year and this increased to 6276 today.