AIMultiple: Data-driven Business Software & AI Insights

What are most common benefits of Data Extraction?

These benefits are the most mentioned Data Extraction benefits in case studies:

Improved data collection
Increased security
Cost saving
Improved compliance
Reduced rework
Scalability
Increased privacy
Improved data quality

Improved data collection

These case studies demonstrate how 40 businesses leveraged Data Extraction to achieve Improved data collection.

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Vendor	Company	Summary
	ASSA ABLOY Global Solutions Hospitality	ASSA ABLOY Global Solutions Hospitality, a leader in the hospitality industry, implemented Talkdesk's solution to improve their customer support. With Talkdesk's integrations and advanced reporting options, they were able to handle a growing number of incoming calls and provide intelligent call routing. The ServiceNow integration saved valuable time for agents, resulting in estimated 30-40% time savings. The company plans to continue using Talkdesk's capabilities to meet customer demands and enhance the customer experience.
	Multi-Line Sports & Entertainment	Multi-Line Sports & Entertainment company, based in the United States of America, utilized ExecVision solution to address challenges in their sales performance. By implementing behavior-based scorecards and a skills heat map, they were able to identify gaps and inconsistencies among their sales reps. The solution also enabled effective coaching and created a positive coaching culture, resulting in a 31% increase in closed-won opportunities, improved scorecards completion, and increased engagement with over 7,000 calls played and 2,250+ comments left on calls.
	Hanover Research	Hanover Research, a leading custom research and analytics firm, implemented ExecVision to improve their coaching program. By using ExecVision to review calls and identify coaching opportunities, Hanover Research saw a 35% increase in first-call conversions to sales pipeline. The solution also allowed directors to diagnose prospect issues more effectively and engage prospects. Since implementing ExecVision, Hanover Research has built a strong coaching culture where feedback is actively sought from peers, managers, and leaders.
	ROYAL SOCIETY FOR THE PREVENTION OF CRUELTY TO ANIMALS (RSPCA)	The RSPCA partnered with Vonage to modernize their customer experience and improve outcomes through digital transformation. Vonage's Communications Platform provided the RSPCA with a fully programmable contact center application, enabling flexible, scalable, and intelligent omnichannel communications. The RSPCA saw a 30% improvement in customer satisfaction, introduced a new SMS option for donations, and provided omnichannel advice and resources for animal welfare.
	Simple Health	Simple Health, a healthcare insurance brokerage, implemented CallMiner Eureka interaction analytics to improve monitoring and training of new agents. By automatically monitoring and scoring 100% of contacts, Simple Health reduced average coaching time by 75%, increased the number of agents coached each week from 10% to 80%, and improved average sales closing rate by 5% while reducing policy cancellations.
	Phoenix Rising Behavioral Health Care Services	Phoenix Rising, a behavioral health care services provider, implemented CallTrackingMetrics' software to track their marketing campaigns and gain control over their marketing ROI. They now have a full-spectrum view of which campaigns are producing calls and have seen a significant improvement in their ROI and overall conversion rate. The software also allows them to customize calls, route call types to specific agents, and monitor call agents for training and quality assurance purposes.
	ContactCloud	ContactCloud, an IT/Tech company based in the United States, leveraged CallTrackingMetrics' text messaging software to revolutionize client business' marketing strategies. They offer an intimate, hands-on customer service experience and have successfully implemented CTM's software suite into their clients' systems. With a focus on automating communication channels, ContactCloud provides robust text messaging solutions for better marketing campaigns and customer follow-ups, resulting in improved customer experience, increased sales, and cost savings.
	Karen Allen Salon & Spa	Karen Allen Salon & Spa, a retail company based in the United States, adopted Vonage Business' solution to enhance their communication system and improve customer experience. The solution included the MobileConnect mobile-collaboration suite, which allowed the salon staff to seamlessly connect and transfer calls, as well as utilize features like Caller ID. The use of cloud technology and Vonage's solution resulted in a smoother operation and increased attention to guests.
	Mercado Libre	Mercado Libre, Latin America's leading e-commerce technology company, selected Talkdesk Enterprise Contact Center Platform to optimize their customer service and sales teams. The implementation allowed Mercado Libre to drive operational efficiencies, reduce costs, and improve customer experience. The company chose Talkdesk for its global reach, deep Salesforce integration, and rapid implementation capabilities.
	ZEISS Vision Care	ZEISS Vision Care leverages the Vonage Video API to power face-to-face interactions and state-of-the-art eye care. Their digital platform, ZEISS VISU360, enables eye care specialists to conduct remote exams and consultations with patients, providing a seamless and secure experience. The Vonage Video API integrates perfectly into the platform, offering real-time conversation and face-to-face interaction, regardless of physical distance. This innovative solution enhances customer service, increases sales for eye care professionals, and optimizes scheduling.

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Improved compliance

These case studies demonstrate Improved compliance.

Vendor	Company	Summary
	NanoLumens	NanoLumens, a manufacturing company, implemented Vonage Business Cloud solution to meet their growing communication needs. The solution provided them with flexible communication tools like paging groups, recording services, and virtual receptionist, giving them a competitive edge in the market.
	Internet Travel Solutions	Internet Travel Solutions (ITS) moved hundreds of agents to remote work using Talkdesk's cloud-technology and remote tools during the COVID-19 pandemic. Talkdesk's solution allowed ITS to continue operations and provide outstanding customer service with scalability, analytics, and personalized interactions.
	TAP Air Portugal	TAP Air Portugal implemented Talkdesk's cloud contact center solution to enable remote work for their customer service team. The scalable and adaptable solution allowed them to handle fluctuating customer demands and integrate with mobile technology. The company plans to expand the deployment to their remaining contact centers throughout 2020. Talkdesk's deep integration options with existing CRM platforms improved agent productivity and customer satisfaction. The implementation was accelerated to support remote work during the COVID-19 pandemic.
	Key Travel	Key Travel, the world's largest travel agency focused exclusively on nonprofits, relies on Vonage Business solution to provide seamless omnichannel communication and exceptional customer experience. The company's global presence and the need for reliable communication led them to choose Vonage as their contact center solution provider. With Vonage's technology and expertise, Key Travel ensures that their customers, including doctors, nurses, and scientists, can travel safely and efficiently, even in challenging situations like the COVID-19 pandemic.
	SpotHero	SpotHero, a Chicago-based startup, implemented Talkdesk to empower their support team in providing heroic customer service. With Talkdesk's easy deployment, high degree of customization, and seamless Zendesk integration, SpotHero increased their service level by 58% after gaining insights into call center KPIs with Talkdesk Live. The company's Customer Heroes now use Talkdesk to handle an average of 19,000 calls per month, improving their customer support efforts and creating a delightful work environment.
	Click Travel	Click Travel, a UK-based travel management company, partnered with Vonage to move its contact center to the cloud. By implementing Vonage's solution, Click Travel improved visibility of all agents, reduced connectivity problems, and simplified remote-worker challenges. The company experienced cost savings and enhanced customer experience, with a significant reduction in internal IT support costs. The implementation was completed within a tight schedule, ensuring seamless inclusion of remote workers.
	Túlka	Túlka, the world’s fastest interpretation app, disrupts the interpretation market by connecting users with interpretation services on demand. Powered by Vonage Communications Platform, Túlka facilitates approximately 1,000 interactions daily, providing high-quality and reliable connections through video or voice calls within eight seconds. With a focus on breaking down language barriers, Túlka empowers users to communicate and connect when it matters most, serving public sector and government entities.
	Poolsure	Poolsure, a chemical distribution company, needed a call center solution to support their growing customer base. They chose Talkdesk for its advanced features and seamless integration with Zendesk. Talkdesk's reporting and monitoring capabilities helped Poolsure optimize their customer support strategy and agent workflow. With Talkdesk, Poolsure was able to provide exceptional customer service and increase productivity, handling up to 300 calls a day during peak season.
	ParkWhiz	ParkWhiz, a transportation software company based in the United States, faced challenges in managing a remote customer experience team and measuring the impact of their services. They chose Talkdesk Enterprise Cloud Contact Center to power their remote agents and provide supervisors with advanced reporting and analytics. As a result, ParkWhiz achieved high service levels, decreased average hold time by 8x, and reduced abandonment rate by 5x.

Cost saving

These case studies demonstrate Cost saving.

Vendor	Company	Summary
	Higher Ed Growth	Higher Ed Growth, a higher education lead generation company, implemented CallMiner Eureka Interaction Analytics to improve QA efficiency, contact insights, agent performance, and compliance. By carefully creating key performance indicators (KPIs) and applying insights from data, Higher Ed Growth was able to track compliance at the agent level, set performance targets, and coach agents effectively. The company also leveraged CallMiner's API to extract additional data insights and automate their QA process, resulting in significant cost savings and a reduction in compliance violations.
	Interstate Batteries	Interstate Batteries powers up internal and external communications with Vonage Business Communications and Vonage Contact Center. The company successfully transitioned to a cloud-based solution, enabling remote work and seamless integrations. The implementation resulted in enhanced customer connections, increased productivity, and personalized, intelligent customer service. Vonage's solutions provided cost savings and improved the overall customer experience for Interstate Batteries.
	Lineten	Lineten, a logistics company, faced the challenge of customers waiting too long to contact them about logistical issues. By implementing Talkdesk's contact center solution, Lineten was able to significantly reduce call waiting times from two minutes to just 18 seconds, resulting in improved customer experience.
	Afni	Afni, a business process outsourcing company, implemented CallMiner Eureka to improve quality at its contact centers. By using automated analytics, Afni was able to identify training opportunities and improve the training and coaching given to its agents. The results included a 17% improvement in correct language usage, an 8.7% improvement in discovery process statements, a 4% increase in customer satisfaction, a 55% increase in agents exceeding sales goals, and a 2.8% increase in first call resolution.
	Justworks	Justworks, a HR technology company based in the United States, implemented Talkdesk's CX Cloud and Zendesk Connector integration to improve their customer support. By using Talkdesk's modern cloud platform, Justworks reduced operational costs, increased call pickup rates, and achieved higher first call resolution. The integration with Zendesk allowed employees to access call data and voice recordings in one system, improving efficiency. Talkdesk's solution also enabled remote work capabilities, saving on equipment costs. Overall, Justworks experienced improved customer experience and cost savings.
	HeyHi	HeyHi, a Singapore-based interactive online educational platform, partnered with Vonage Business to provide reliable and scalable video solutions for remote learning. With the Vonage Video API, HeyHi successfully delivered engaging educational tools to teachers and students worldwide during the COVID-19 pandemic. The collaboration allowed HeyHi to adapt to customer needs, expand its features, and provide expert guidance and support from the Vonage team.

How did benefits evolve over the years?

First mention of Improved data collection was in 2015
Most benefits have been mentioned in 2021

8 Benefits of Data Extraction in 2025 based on 1 case studies

What are most common benefits of Data Extraction?

Improved data collection

Improved compliance

Cost saving

How did benefits evolve over the years?

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