Telecom Expense Management (TEM) Services
Telecom expense management (TEM) services software is a solution used by telecom companies to track, monitor, and analyze wireless, voice, and data services in order to understand total telecom efficiency and costs. +Show More
| Products | Position | Customer satisfaction | |||
|---|---|---|---|---|---|
temforce |
Leader
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Satisfactory
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A better way to manage your telecom at a price you can afford. Temforce a SaaS solution enables internal teams to engage directly with Telecom Carriers in one application. Temforce fulfills the gap in technology that helps organizations handle their telecom category management e.g. MACD demand, inventory, suppliers and spend without having to settle for lackluster applications or outsource to a third-party provider.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
1-5 employees
Company's social media followers
400-1k followers
Company
Type of company
private
Founding year
2015
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Rev.io |
Leader
|
Satisfactory
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Rev.io provides sophisticated billing-as-a-service (BaaS) to communications companies, wireless and IoT providers, and voice and network MSPs. Rev.io enables clients managing sophisticated subscription billing models with the industry’s most complete quote-to-cash financial processing experience to effectively manage end customers’ subscriptions, usage, taxation, billing, and payment processing. * Billing * Usage rating * Taxation * Payment processing * Commissions * Collections * Ticketing * Workflows * Inventory * Data Analytics
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
5-10 case studies
Company's number of employees
100-200 employees
Company's social media followers
5k-10k followers
Total funding
$1-5m
# of funding rounds
2
Latest funding date
September 8, 2020
Company
Type of company
private
Founding year
2002
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TEMNet |
Leader
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Satisfactory
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Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
50-100 employees
Company's social media followers
5k-10k followers
Company
Type of company
private
Founding year
1998
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Tangoe |
Leader
|
N/A
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Tangoe is the leading technology expense and asset management solution. Tangoe seamlessly integrates with hundreds of providers globally to deliver the reporting and insights needed by enterprises of all sizes and scales. Fueled by an innovative automation framework and unified customer experience, Tangoe optimizes spend and resources across telecom, mobile, cloud, and IoT. For more information on the power of Tangoe and how it can transform your business, visit www.tangoe.com or connect with the company on LinkedIn and Twitter.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
1k-2k employees
Company's social media followers
50k-100k followers
Total funding
$10-50m
# of funding rounds
7
Latest funding date
September 5, 2008
Last funding amount
$10-50m
Company
Type of company
delisted
Founding year
2000
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Sierra Gold |
Niche Player
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N/A
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Sierra Gold uses advanced SaaS solutions to provide clients with critical tools to manage call records in order to report and visualize call details, calling patterns, and IP voice traffic to manage expense budgets, corporate compliance initiatives, and position for the always unforeseen forensic discovery.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
1-5 employees
Company's social media followers
200-300 followers
Company
Type of company
private
Founding year
1980
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Sophia |
Niche Player
|
N/A
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Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
200-300 employees
Company's social media followers
5k-10k followers
Company
Type of company
private
Founding year
1992
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CommView |
Niche Player
|
N/A
|
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CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
10-20 employees
Company's social media followers
50-100 followers
Company
Type of company
private
Founding year
1982
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Cass Information Systems |
Niche Player
|
N/A
|
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Cass telecom expense management services improve processes and produce well-documented savings
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
10-20 case studies
Company's number of employees
400-1k employees
Company's social media followers
5k-10k followers
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Cimpl |
Niche Player
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N/A
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Upland Cimpl is a cloud-based, multitenant telecom and IT expense management solution that enables organizations to better manage their Enterprise Digital Footprint™, which includes complex inventory, cost, and usage of IT, telecom, wireless, and cloud services. Cimpl's software-as-a-service platform brings together actionable data analytics and automates business processes to ensure optimal ROI on technology assets. By freeing resources through automation, and streamlining the management of both assets and spending, organizations and their employees can measure, manage, and align consumption at scale.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfactionMarket presence
Company's number of employees
1k-2k employees
Company's social media followers
20k-30k followers
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CimplControl |
Niche Player
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N/A
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Upland Cimpl is a cloud-based, multitenant telecom and IT expense management solution that enables organizations to better manage their Enterprise Digital Footprint™, which includes complex inventory, cost, and usage of IT, telecom, wireless, and cloud services. Cimpl's software-as-a-service platform brings together actionable data analytics and automates business processes to ensure optimal ROI on technology assets. By freeing resources through automation, and streamlining the management of both assets and spending, organizations and their employees can measure, manage, and align consumption at scale.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfactionMarket presence
Company's number of employees
1k-2k employees
Company's social media followers
20k-30k followers
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“-”: AIMultiple team has not yet verified that vendor provides the specified feature. AIMultiple team focuses on feature verification for top 10 vendors.
Sources
AIMultiple uses these data sources for ranking solutions and awarding badges in telecom expense management (TEM) services:
Telecom Expense Management Leaders
According to the weighted combination of 4 metrics
What are telecom expense management
customer satisfaction leaders?
Taking into account the latest metrics outlined below, these are the current telecom expense management customer satisfaction leaders:
Which telecom expense management solution provides the most customer satisfaction?
AIMultiple uses product and service reviews from multiple review platforms in determining customer satisfaction.
While deciding a product's level of customer satisfaction, AIMultiple takes into account its number of reviews, how reviewers rate it and the recency of reviews.
- Number of reviews is important because it is easier to get a small number of high ratings than a high number of them.
- Recency is important as products are always evolving.
- Reviews older than 5 years are not taken into consideration
- older than 12 months have reduced impact in average ratings in line with their date of publishing.
What are telecom expense management
market leaders?
Taking into account the latest metrics outlined below, these are the current telecom expense management market leaders:
Which one has collected the most reviews?
AIMultiple uses multiple datapoints in identifying market leaders:
- Product line revenue (when available)
- Number of reviews
- Number of case studies
- Number and experience of employees
- Social media presence and engagement
What are the most mature telecom expense management (TEM) services?
Which one has the most employees?
Which telecom expense management companies have the most employees?
55 employees work for a typical company in this solution category which is 32 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 29 companies with >10 employees are offering telecom expense management (tem) services. Top 3 products are developed by companies with a total of 300k employees. The largest company in this domain is IBM with more than 300,000 employees. IBM provides the telecom expense management solution: Emptoris Rivermine
Insights
What are the most common words describing telecom expense management (TEM) services?
This data is collected from customer reviews for all telecom expense management companies. The most positive word describing telecom expense management (TEM) services is “Easy to use” that is used in 10% of the reviews. The most negative one is “Difficult” with which is used in 5% of all the telecom expense management reviews.
What is the average customer size?
According to customer reviews, most common company size for telecom expense management customers is Not Provided. Customers with Not Provided make up 22% of telecom expense management customers. For an average IT/Tech solution, customers with Not Provided make up 23% of total customers.
Customer Evaluation
These scores are the average scores collected from customer reviews for all telecom expense management (TEM) services. Telecom Expense Management (TEM) Services are most positively evaluated in terms of "Customer Service" but falls behind in "Likelihood to Recommend".
Where are telecom expense management vendors' HQs located?
Trends
What is the level of interest in telecom expense management (TEM) services?
This category was searched on average for 749 times per month on search engines in 2024. This number has decreased to 0 in 2025. If we compare with other it/tech solutions, a typical solution was searched 1.1k times in 2024 and this decreased to 0 in 2025.