IT Operations Management Software
IT operations management (ITOM) software, also called ITOM tools, is designed to represent all the tools needed to manage computing power, networking, and application resources. +Show More
| Products | Position | Customer satisfaction | |||
|---|---|---|---|---|---|
Splunk Enterprise |
Leader
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Satisfactory
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Find out what is happening in your business and take meaningful action quickly with Splunk Enterprise. Automate the collection, indexing and alerting of machine data that's critical to your operations. Uncover the actionable insights from all your data — no matter the source or format. Leverage artificial intelligence and machine learning for predictive and proactive business decisions.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
5k-10k employees
Company's social media followers
100k-1m followers
Total funding
$1-5bn
# of funding rounds
8
Latest funding date
October 16, 2022
Company
Type of company
public
Founding year
2003
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Squadcast |
Leader
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Satisfactory
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Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
1-5 case studies
Company's number of employees
50-100 employees
Company's social media followers
5k-10k followers
Total funding
$1-5m
# of funding rounds
3
Latest funding date
April 20, 2023
Company
Type of company
private
Founding year
2017
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Pentaho Business Analytics |
Leader
|
Satisfactory
|
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Pentaho is a leading big data integration and business analytics company that helps businesses derive value from data. We provide a comprehensive platform that helps organizations solve complex diverse data challenges to deliver governed and secure data for analytic insight across the enterprise. By solving the most challenging data problems for analytics, we help organizations make better decisions, improve customer engagement and operations and monetize data – to translate data into value. Pentaho has over 15,000 product deployments and 1,500 commercial customers today including ABN-AMRO Clearing, BT, Caterpillar Marine Asset Intelligence, EMC, Moody's, NASDAQ and Sears Holdings Corporation.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
10k-20k employees
Company's social media followers
100k-1m followers
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ExtraHop |
Leader
|
Satisfactory
|
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ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth: the truth about attackers already inside your network, what they’re doing, and how to stop them. We partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution to deliver 360-degree threat visibility across the entire hybrid attack surface, from on-premises to multi-cloud to distributed workforces and operations. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
50-100 case studies
Company's number of employees
400-1k employees
Company's social media followers
40k-50k followers
Total funding
$50-100m
# of funding rounds
5
Latest funding date
May 29, 2014
Last funding amount
$10-50m
Company
Type of company
private
Founding year
2007
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OpsRamp |
Leader
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Satisfactory
|
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Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
1-5 case studies
Company's number of employees
100-200 employees
Company's social media followers
10k-20k followers
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ControlUp |
Challenger
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Satisfactory
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ControlUp is an end-to-end Digital Experience Monitoring & Optimization platform that allows you to see the overall health status of your entire EUC environment, end-to-end, in real time, from any workspace and from any location.. It delivers rapid root cause analysis and remediation, as well as powerful historical views of complex IT infrastructure. ControlUp’s advanced alerts and automations trigger-and-alert system arms you with incredible power and flexibility to set up alerts and automated actions that will clean up temp directories, or expand disk size, log off idle users, and more, depending on your needs. ControlUp makes it easy to spot and solve your issues before your users’ productivity is hampered in any way.that are tailored for your organization's specific needs, so you’re able to target the exact failure states that are important to you. But ControlUp doesn’t just stop at alerting. ControlUp can take automated actions that will clean up temp directories, or expand disk size, log off idle users, and more, depending on your needs. ControlUp makes it easy to spot and solve your issues before your users’ productivity is hampered in any way. Designed with the Enterprise in mind, ControlUp lets you easily drill down to see detailed metrics for a particular aspect of your infrastructure, all the way down to the users’ session process level. ControlUp works for organizations of any size and to be used by any audience, from IT admin to help desk employee. Real-time data is at the core of our solution, but sometimes you need to see what’s happened in the past to be able to understand and effectively troubleshoot issues. ControlUp offers a one-click, three-day historical view for select metrics from its real-time dashboards. Our proactive monitoring application is cloud-based solution that uses continuous synthetic transaction testing to proactively alert you when the availability of your apps, desktops and network resources are impacted, no matter if these are virtual apps and desktops delivered through Citrix, VMware Horizon, and Microsoft AVD or if you want to monitor your network resources and web apps. From keeping systems running smoothly, keeping users happy and productive, and minimizing cost to the business, ControlUp can set you up for success.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
10-20 case studies
Company's number of employees
300-400 employees
Company's social media followers
10k-20k followers
Total funding
$100-250m
# of funding rounds
4
Latest funding date
November 10, 2021
Last funding amount
$100-250m
Company
Type of company
private
Founding year
2008
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Devo |
Challenger
|
N/A
|
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Devo unlocks the full value of machine data for the world’s most instrumented enterprises by putting more data to work now. With Devo, IT executives finally realize the transformational promise of machine data to drive breakthrough projects that move the entire business forward. Born for today’s fully instrumented world, the Devo platform is purpose-built for both the sheer volume of data generated today, and the crushing demands of automation and the millions of algorithms that need to consume machine data. Our unique No-Compromise Architecture frees IT from the painful constraints of existing enterprise log management (ELM) systems, ingesting petabytes daily with blistering speed with no re-architecting required, even as data volumes explode. All machine data is unified, hot, and ready to use across multiple teams and use cases, from the moment of ingestion, for as long as you want to retain it – no limits. Only Devo combines real-time streams with historical data for fully contextual analytics, delivering 10x faster response times for tens of thousands of simultaneous queries. Devo powers the world’s most instrumented enterprises – Telefonica, Caixa Bank, Panda Security and 1000+ more worldwide – all realizing game-changing economics and compounding value from their machine data. Visit www.devo.com to learn more.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
20-30 case studies
Company's number of employees
400-1k employees
Company's social media followers
40k-50k followers
Total funding
$250-500m
# of funding rounds
7
Latest funding date
June 2, 2022
Last funding amount
$100-250m
Company
Type of company
private
Founding year
2011
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IntelliMagic Vision for SAN |
Challenger
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N/A
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Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Company's number of employees
40-50 employees
Company's social media followers
3k-4k followers
Company
Type of company
private
Founding year
2002
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GroundWork |
Challenger
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N/A
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Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfaction
Average rating
Market presence
Number of case studies
1-5 case studies
Company's number of employees
20-30 employees
Company's social media followers
2k-3k followers
Total funding
$10-50m
# of funding rounds
4
Latest funding date
October 13, 2009
Last funding amount
$5-10m
Company
Type of company
private
Founding year
2004
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mAdvisor |
Challenger
|
N/A
|
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mAdvisor is an AI & cognitive computing platform, which helps enterprises to translate data into meaningful insights and learns as it goes.
Basis for EvaluationWe made these evaluations based on the following parameters; Customer satisfactionMarket presence
Company's number of employees
2k-3k employees
Company's social media followers
100k-1m followers
# of funding rounds
1
Latest funding date
January 6, 2022
Company
Type of company
private
Founding year
1996
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“-”: AIMultiple team has not yet verified that vendor provides the specified feature. AIMultiple team focuses on feature verification for top 10 vendors.
Sources
AIMultiple uses these data sources for ranking solutions and awarding badges in IT operations management software:
IT Operations Management Leaders
According to the weighted combination of 4 metrics
What are IT operations management
customer satisfaction leaders?
Taking into account the latest metrics outlined below, these are the current IT operations management customer satisfaction leaders:
Which IT operations management solution provides the most customer satisfaction?
AIMultiple uses product and service reviews from multiple review platforms in determining customer satisfaction.
While deciding a product's level of customer satisfaction, AIMultiple takes into account its number of reviews, how reviewers rate it and the recency of reviews.
- Number of reviews is important because it is easier to get a small number of high ratings than a high number of them.
- Recency is important as products are always evolving.
- Reviews older than 5 years are not taken into consideration
- older than 12 months have reduced impact in average ratings in line with their date of publishing.
What are IT operations management
market leaders?
Taking into account the latest metrics outlined below, these are the current IT operations management market leaders:
Which one has collected the most reviews?
AIMultiple uses multiple datapoints in identifying market leaders:
- Product line revenue (when available)
- Number of reviews
- Number of case studies
- Number and experience of employees
- Social media presence and engagement
What are the most mature IT operations management software?
Which one has the most employees?
Which IT operations management companies have the most employees?
377 employees work for a typical company in this solution category which is 354 more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 12 companies with >10 employees are offering it operations management software. Top 3 products are developed by companies with a total of 20k employees. The largest company in this domain is Hitachi Vantara with more than 10,000 employees. Hitachi Vantara provides the IT operations management solution: Pentaho Business Analytics
Insights
What are the most common words describing IT operations management software?
This data is collected from customer reviews for all IT operations management companies. The most positive word describing IT operations management software is “Easy to use” that is used in 7% of the reviews. The most negative one is “Difficult” with which is used in 5% of all the IT operations management reviews.
What is the average customer size?
According to customer reviews, most common company size for IT operations management customers is 1,001+ employees. Customers with 1,001+ employees make up 47% of IT operations management customers. For an average IT/Tech solution, customers with 1,001+ employees make up 27% of total customers.
Customer Evaluation
These scores are the average scores collected from customer reviews for all IT operations management software. IT Operations Management Software are most positively evaluated in terms of "Overall" but falls behind in "Ease of Use".
Where are IT operations management vendors' HQs located?
Trends
What is the level of interest in IT operations management software?
This category was searched on average for 146 times per month on search engines in 2024. This number has decreased to 0 in 2025. If we compare with other it/tech solutions, a typical solution was searched 1.1k times in 2024 and this decreased to 0 in 2025.