Ninjaone Review: 15 Capabilities for Enterprise IT
NinjaOne serves IT units in 40,000 businesses. Its platform includes endpoint control, monitoring, security, backup, and service operations. NinjaOne our RMM benchmark on agent deployment speed.
Each section explains our experience with NinjaOne and its performance:
Control layer (Devices)
1. Endpoint management
The NinjaOne Endpoint Management manages Windows, macOS, and Linux devices through an agent installed on each endpoint, and agent policies set the monitoring, patching, and automation rules for every device assigned to them.
For more information, read endpoint management tools
2. Mobile device management (MDM)
NinjaOne MDM manages Android and Apple devices, enrolling company-owned iPhones and iPads through Apple Business Manager and personally owned Android phones through a work profile.
For more information, read MDM software.
3. Device control
NinjaOne handles device control through scripting: its Script Hub includes a PowerShell script that allows or denies read, write, and execute access for USB, DVD, and WPD devices, and a shell script that disables USB storage on Linux.
NinjaOne supports MDM for Android and Apple devices, including full macOS MDM support introduced in early 2026.1
Read device control tools, for more information.
Operations layer
4. Remote monitoring and management (RMM)
NinjaOne monitors devices through policy conditions, such as CPU, disk space, service status, or network thresholds, and can respond to a triggered condition by running automation, sending a notification, or opening a ticket.
AIMultiple benchmark on RMM tools:
We compare leading RMM tools by testing deployment, monitoring, and overall usability in real environments. Specifically, the top three tools, NinjaOne, ManageEngine, and Acronis, were tested across multiple servers and regions to measure setup speed and performance.
In our RMM benchmark:
- It has the fastest agent deployment, completing installation in under 2 seconds with no manual steps required.
- It also starts monitoring automatically after setup, without extra configuration.
Choose NinjaOne for RMM solution
Get a Free Trial5. Remote control
NinjaOne Remote supports unattended access and session recording, and its Background Mode, which requires an MFA check, opens File Explorer, Registry Editor, or PowerShell on a Windows device without interrupting the user.
NinjaOne now offers the dedicated NinjaOne Remote tool for remote access introduced in early 2026.1
AIMultiple benchmark on remote control software:
We test the top 3 remote control tools based on their user interfaces, connection quality, setup processes, and in-session features. In our tests, sessions started quickly once the agent was installed, Background Mode required MFA, and each session was logged in the Activity view. In the file transfer test, NinjaOne is the fastest in most regions.
6. Network monitoring
NinjaOne NMS scans IP ranges to discover routers, switches, firewalls, and printers, then monitors them through SNMP, traps, Syslog, and NetFlow, sFlow, jFlow, or IPFIX data collected by an NMS agent on a Windows device inside each network.
For more information, read network monitoring tools
Service layer
7. IT Service Management
NinjaOne combines endpoint management with service workflows and automation, including new ServiceNow integration for ITSM and ITAM workflows.1
Read ITSM tools, for more information.
8. AI help desk
NinjaOne combines automation and real-time endpoint data. Its integrated approach helps IT teams resolve user issues without switching between multiple tools. The platform’s features include automated ticket routing and creation, response templates, and event- or time-based automation.
If you are interested in, read also AI help desk tools.
Security layer
9. Patch management
NinjaOne introduced Patch Intelligence AI in January 2026 for AI-driven automation in patch management.1
Patching scans for and installs Windows OS updates and third-party application patches on Windows, macOS, and Linux, with rules that approve, hold, or reject each patch category and ring deployments that stage updates across device groups.
AIMultiple benchmark on patch management software:
The benchmark compares leading tools by testing patch detection, deployment, and management features in real environments. NinjaOne, Acronis Cyber Protect Cloud, and ManageEngine Desktop Central were installed on identical servers to measure their performance.
Choose NinjaOne for Patch Management
Get a Free Trial10. Vulnerability scanning
NinjaOne Vulnerability Management imports CVE data from Qualys, Rapid7, Tenable, Microsoft Defender, CrowdStrike, and ConnectSecure, or from an uploaded Excel or CSV file, and maps each CVE to the affected devices.
Read vulnerability scanning tools, for more information.
11. Endpoint Security
NinjaOne deploys third-party antivirus through agent policies, with integrations for Bitdefender GravityZone, SentinelOne, and CrowdStrike; with GravityZone, technicians can review and act on quarantined, active, and blocked threats on Windows and macOS endpoints from the NinjaOne console.
If you are interested in, read endpoint security tools.
Resilience layer (Data recovery)
12. Backup
NinjaOne SaaS Backup covers Microsoft 365 (Exchange, OneDrive, SharePoint, Teams, and Groups), Google Workspace (Gmail, Calendar, Contacts, and Tasks), other IMAP servers, and Microsoft Entra ID, with AES-256 encryption at rest and in transit.
NinjaOne SaaS Backup supports backup for endpoints, servers, and SaaS platforms, with the early 2026 acquisition of Dropsuite extending SaaS backup and email archiving capabilities.1
AIMultiple benchmark on Backup solutions:
Our benchmark compares backup tools across factors such as setup, backup speed, restore time, search, and usability. In these tests, NinjaOne‘s setup process requires explicit account activation after auto-discovery, and supports granular, service-level backups (email, Drive, calendar, contacts, tasks) with clear separation of backup states.
Its integration with Google Workspace and Microsoft 365 is built through direct authentication and Marketplace installation, enabling broad data coverage while maintaining audit logs, retention policies, and role-based restore, download, and migration options. Advanced features like cross-platform migration, fast organization-wide search across mailboxes, and unified recovery workflows distinguish it as an operationally integrated backup layer rather than a standalone backup tool.
13. E-mail archiving
NinjaOne supports email archiving for Microsoft 365 and Google Workspace through immutable journaling, policy-based retention controls, and audit logging, combined with cross-mailbox search, tagging, and legal hold capabilities, enabling compliance, eDiscovery, and data recovery within the same platform.
NinjaOne Backup Plus Archiving plan captures every email through envelope journaling, set up automatically for Microsoft 365 and manually for Google Workspace, and adds legal hold, eDiscovery with 17 filter attributes, and retention policies per team or account.
If you are interested in, read also SaaS Backup.
14. Disaster recovery
NinjaOne Device Backup creates block-level image backups that are stored locally, in the cloud, or both, and restores them to new hardware or a virtual machine via bootable media built with the Image Restore Manager.
Add as preferred sourceKnowledge layer
15. IT documentation
NinjaOne Documentation stores each organization’s records in custom Apps & Services templates, a knowledge base, and checklists, and lets technicians share credentials through one-time codes revealed after MFA.
AIMultiple benchmark on documentation software:
Our benchmark compares IT documentation tools based on real tasks, including document creation, search accuracy, relationship mapping between IT assets, and integration with other IT systems. NinjaOne stands out for its IT dashboard and tight integration of RMM, patching, and endpoint management on a single platform.
NinjaOne’s financials
NinjaOne closed a Series C extension of more than $400 million in June 2026, reaching a $12.3 billion valuation and pushing total funding past $1 billion. The round included Sequoia Capital, ICONIQ, Wellington Management, and CapitalG among its participants, with co-founders retaining majority control of the company. 2
The company said the funding is going toward extending AI further into its existing patching, endpoint, and monitoring layers, consistent with the Patch Intelligence AI rollout covered in the patch management section above.
Cite this research
Pick the format that matches where you're publishing. Pasting the link version into your CMS preserves the backlink.
@misc{dilmegani2026,
author = {Dilmegani, Cem and Arslan, Ezgi},
title = {{Ninjaone Review: 15 Capabilities for Enterprise IT}},
year = {2026},
month = sep,
howpublished = {\url{https://aimultiple.com/ninjaone-review}},
note = {AIMultiple. Retrieved September 24, 2026}
}Changelog
4 updatesAdded a Recent Updates section on NinjaOne's Series C funding and valuation.
Added E-mail archiving and Disaster recovery sections to the resilience layer.
Replaced the patch management claim with benchmark findings that NinjaOne failed to detect available patches.
Removed the AIMultiple network monitoring tools benchmark from the network monitoring section.
Reference Links
Cem's work at AIMultiple has been cited by leading global publications including Business Insider, Forbes, Morning Brew, and Washington Post, global firms like Deloitte and HPE, NGOs like World Economic Forum, and supranational organizations like European Commission. [1], [2], [3], [4], [5]
Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.
He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.
Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.
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