Ninjaone review: 12+ Capabilities for Enterprise IT

NinjaOne serves IT units in 35,000 businesses. Its platform includes endpoint control, monitoring, security, backup, and service operations. NinjaOne has market-leading performance on patch management and RMM.

Each section explains our experience with NinjaOne and its performance:

Control layer (Devices)

1. Endpoint management

Endpoint management tools help IT teams control, monitor, and update all devices (Windows, macOS, Linux) from one system. They reduce manual work by automating patching, software deployment, inventory tracking, and troubleshooting.

NinjaOne is a unified endpoint management platform that gives real-time visibility and control over all devices from a single console. It stands out for strong automation (patching, deployment, and remediation), centralized reporting, and reduced tool complexity.

2. Mobile device management (MDM)

MDM software manages smartphones and tablets in organizations. It allows policy control, security enforcement, app management, and device tracking for mobile fleets.

NinjaOne supports MDM for Android and Apple devices with fast enrollment and policy-based controls. It provides real-time visibility, helping IT teams manage both mobile and desktop devices in one system.

3. Device control

Device control tools manage what external devices (USBs, storage, peripherals) can connect to endpoints. They are used to prevent data leaks and enforce security policies.

NinjaOne supports endpoint security by enabling centralized control over devices, applications, and system settings. It allows IT teams to enforce policies and reduce attack surfaces across endpoints.

Operations layer

4. Remote monitoring and management (RMM)

Remote Monitoring and Management (RMM) software enables monitoring, management, and security of devices across networks from a central platform. It helps IT teams automate tasks such as patching, troubleshooting, and performance tracking.

AIMultiple benchmark on RMM tools:

The benchmark compares leading RMM tools by testing deployment, monitoring, and overall usability in real environments. Specifically, the top three tools, NinjaOne, ManageEngine, and Acronis, were tested across multiple servers and regions to measure setup speed and performance.

NinjaOne (NinjaOne RMM) is the strongest performer in the benchmark:

• It has the fastest agent deployment, completing installation in under 2 seconds with no manual steps required.
• It also starts monitoring automatically after setup, without extra configuration.
• Compared to ManageEngine, NinjaOne delivers smoother onboarding, faster deployment, and more immediate visibility of devices.

5. Remote control

Remote control software allows IT teams to access and manage devices from a distance. It is used for troubleshooting, support, and system maintenance without being physically present.

AIMultiple benchmark on remote control software:

The benchmark tests leading remote control tools based on user interface, connection quality, setup process, and in-session features. It also evaluates how easy it is to deploy agents and start remote sessions.

NinjaOne performs well in setup and usability, with a simple agent installation and fast session start.

6. Network monitoring

Network monitoring tools track the health and performance of network devices such as routers, servers, and Windows systems. They help IT teams spot problems early, monitor traffic, and keep systems stable.

AIMultiple benchmark on network monitoring tools:

AIMultiple’s benchmark compares tools based on device discovery, traffic analysis, setup ease, and how well they fit into broader IT operations. NinjaOne is included among the leading solutions because it combines network monitoring with remote management in one platform. It is useful for real-time alerts and centralized visibility, although it is not presented as the most advanced specialist tool for deep network monitoring.

Service layer

7. IT Service Management

ITSM tools help manage IT services like ticketing, incident resolution, asset tracking, and workflows. Modern ITSM platforms focus on automation, faster support, and integration with IT operations tools.

NinjaOne combines endpoint management with service workflows and automation. It is especially useful for MSPs that need remote support and fast incident resolution from one platform.

8. AI help desk

AI help desk tools use automation and AI to handle IT tickets, resolve common issues, and assist support teams. They aim to reduce manual support workload and speed up response times.

NinjaOne combines automation and real-time endpoint data. Its integrated approach helps IT teams resolve user issues without switching between multiple tools.

Security layer

9. Patch management

Patch management software is used to find, test, and install software updates across systems. It helps IT teams fix security issues and keep devices up to date with less manual work.

AIMultiple benchmark on patch management software:

The benchmark compares leading tools by testing patch detection, deployment, and management features in real environments. NinjaOne, Acronis Cyber Protect Cloud, and ManageEngine Desktop Central were installed on identical servers to measure their performance.

NinjaOne shows strong patch management capabilities and supports automated patching across operating systems and applications.

10. Vulnerability scanning

Vulnerability scanning tools detect security weaknesses in systems, such as missing patches or outdated software. They help organizations reduce cyber risks.

NinjaOne improves vulnerability management through automated patching and continuous monitoring of software and OS versions. It helps teams identify and fix security gaps faster using automated remediation workflows.

11. Endpoint Security

Endpoint security tools protect devices from threats like malware, ransomware, and unauthorized access. They combine patching, monitoring, and policy enforcement.

NinjaOne strengthens endpoint security by combining patch management, backup, and real-time monitoring in one system. Its unified design reduces security gaps and helps teams respond quickly to threats.

Resilience layer (Data Recovery)

12. Data protection and backup

Backup management tools protect data from loss caused by accidental deletion, system failure, ransomware, or sync errors. They help organizations restore emails, files, and other critical data across both cloud apps and local systems.

AIMultiple benchmark on Backup solutions:

AIMultiple’s benchmarks compare backup tools across factors such as setup, backup speed, restore time, search, and usability. In these tests, NinjaOne SaaS Backup is presented as a strong option with a simple interface, fast search across mailboxes, flexible storage options, and detailed audit logs. It also supports backup for endpoints, servers, and SaaS platforms like Microsoft 365 and Google Workspace in one platform, which reduces tool sprawl and supports faster recovery.

Knowledge layer

13. IT documentation

IT documentation software is used to store and organize technical knowledge about IT systems. This includes device details, configurations, processes, credentials, and troubleshooting steps. It helps IT teams avoid tribal knowledge, where only a few people know key systems.

The benchmark compares IT documentation tools based on real tasks. These include document creation, search accuracy, relationship mapping between IT assets, and how well tools integrate with other IT systems. The goal is to see how well each tool supports daily IT operations in real scenarios.

AIMultiple benchmark on documentation software:

NinjaOne stands out for having a detailed IT dashboard and tight integration with RMM, patching, and endpoint management in a single platform.

It has features like secure sharing controls and unified documentation inside the same system used for IT operations.

Principal Analyst

Cem Dilmegani

Principal Analyst

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Cem has been the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 55% of Fortune 500 every month.

Cem's work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE and NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and resources that referenced AIMultiple.

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised enterprises on their technology decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.

He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.

Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

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