Survey Tool

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Satisfaction
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Results: 11

AIMultiple is data driven. Evaluate 11 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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72.21470216185985
94.01683883585711
0
100
0.5612945285708986
50.41256548786256
top5 , top10
top10
4star
SurveyMonkey
4.40
100%
41%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

69.97066059629036
93.34143793157683
100
92.91642333146474
100
46.59988326100388
top5 , top10
top5 , top10
5star
Google Forms
4.50
100%
100%
100%
= 50 reviews
= 1,000 employees
= 100,000 visitors

55.62963999634127
71.65913701712063
0.0206561650156175
76.18936421453826
1.3504990168070343
39.6001429755619
top5 , top10
top5 , top10
5star
Qualtrics Research Core
4.50
100%
100%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

45.63047133115613
55.83172865474434
0.03888214951074492
59.39380912083231
0.012720555888292318
35.429214007567914
top5 , top10
top10
5star
SurveySparrow
4.50
100%
0%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

44.25892058448591
57.27317960335721
0.030133816272879074
60.92715771937297
0.02491108861457246
31.244661565614614
top5 , top10
top10
5star
Outgrow
4.80
100%
1%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

41.22310994684654
52.31717878340125
0.0206561650156175
55.61281290207082
1.3504990168070343
30.12904111029183
top5 , top10
top5 , top10
4star
Qualtrics Employee Experience
4.20
100%
100%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

40.63765558794443
53.15048446807141
6.01458079392882
56.34773075029944
0.106004632402436
28.12482670781745
top5 , top10
top10
5star
Typeform
4.60
82%
7%
100%
= 50 reviews
= 1,000 employees
= 100,000 visitors

39.5742247954958
50.26870003066934
0.017010947007532123
53.43369652314352
1.3504990168070343
28.87974956032225
top5 , top10
top5 , top10
true
5star
Qualtrics Customer Experience Free trial available
4.50
70%
100%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

14.138207539576817
16.760065452129048
0.0012150374875953005
17.786717053723624
1.3504990168070343
11.516349627024582
top5 , top10
top5 , top10
5star
Qualtrics Target Audience
4.70
2%
100%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

13.09118315617173
16.008045348351256
0
17.029835476969424
0
10.174320963992203
top5 , top10
top10
true
5star
Qualaroo Free trial available
4.50
2%
0%
0%
= 50 reviews
= 1,000 employees
= 100,000 visitors

Market Presence Metrics

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, Survey Tool is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 99%, 28% more than the average of search queries in this area.

Web Traffic

Survey Tool is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 99% (26% more than average solution category) of the online visitors on survey tool company websites.

Satisfaction

Survey Tool is highly concentrated than the average in terms of user reviews. Top 3 companies receive 95% (this is 36% for the average solution category) of the reviews in the market. Product satisfaction tends to be the same for more popular survey tool products. Average rating for top 3 products is 4.5 vs 4.5 for average survey tool product review.

Maturity

Google
Qualtrics
SurveyMonkey
Typeform
Outgrow

Number of Employees

2548 employees work for a typical company in this category which is 2496 more than the number of employees for a typical company in the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 9 companies (38 less than average solution category) with >10 employees are offering survey tool. Top 3 products are developed by companies with a total of 100-500k employees. However, all of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.

Insights

Top Words Describing Survey Tools

This data is collected from customer reviews for all survey tools companies. The most positive word describing survey tools is "easy to use" that is used in 18% of the reviews. The most negative one is time consuming with being used in 1% of all survey tools the reviews.

easy to use
18%
customer service
7%
ease of use
4%
features
3%
robust
2%
user friendly
2%
customizable
2%
learning curve
2%
easy to learn
2%
time consuming
1%
clunky
1%
customer support
1%
works well
1%
Positive
Overall
Negative

Customer Evaluation

These scores are the average scores collected from customer reviews for all Survey Tools companies. Compared to median scores of all solution categories, Survey Tools comes forward with Ease of Use but falls behind in Customer Service.

Customers by

Industry

According to customer reviews, top 3 industries using Survey Tools solutions are Education Management, Computer Software and Higher Education. Top 3 industries consitute 25% of all customers. Top 3 industries that use any solution categories are Computer Software, Information Technology and Services and Marketing and Advertising.

Company Size

According to customer reviews, most common company size is 11-50 employees with a share of 16%. The median share this company size is 18%. The most common company size that uses any solution category is employees.

Vendors by

HQ