UCaaS Provider
Unified communications software as a service (UCaaS) software acts as a communication and collaboration center for organizations. UCaaS solutions also provide a platform for businesses to organize and track interactions with potential or existing clients and partners. These tools offers these features on a single, cloud-based platform:
- VoIP,
- instant messaging,
- video conferencing tools
Compare UCaaS Providers
Results: 63
AIMultiple is data driven. Evaluate 63 products based on comprehensive, transparent and objective
AIMultiple scores. For any of our scores, click the 
icon to learn how it is calculated based on objective data.
CallTrackingMetrics
= 40 reviews
= 200 employees
= 50,000 visitors
Jive
= 40 reviews
= 200 employees
= 50,000 visitors
Nextiva
= 40 reviews
= 200 employees
= 50,000 visitors
Intermedia Unite
= 40 reviews
= 200 employees
= 50,000 visitors
Dialpad
= 40 reviews
= 200 employees
= 50,000 visitors
RingCentral Office
= 40 reviews
= 200 employees
= 50,000 visitors
Fuze
= 40 reviews
= 200 employees
= 50,000 visitors
Cisco Unified Communications Manager (CallManager)
= 40 reviews
= 200 employees
= 50,000 visitors
8x8 Virtual Office
= 40 reviews
= 200 employees
= 50,000 visitors
Vonage Business
= 40 reviews
= 200 employees
= 50,000 visitors
Market Presence Metrics
Popularity
Searches with brand name
These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, UCaaS Provider is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 82% (8% more than average) of search queries in this area.
Web Traffic
UCaaS Provider is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 83% (10% more than average solution category) of the online visitors on UCaaS Provider company websites.
Satisfaction
UCaaS Provider is less concentrated than average in terms of user reviews. Top 3 companies receive 52% (6% less than average solution category) of the reviews on UCaaS Provider company websites. Product satisfaction tends to be higher for more popular UCaaS Provider products. Average rating for top 3 products is 4.5 vs 4.1 for average UCaaS Provider product review.
Maturity
Number of Employees
Median number of employees that provide UCaaS Provider is 313 which is 259
more than the median number of employees for the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 38 companies (11
less than average solution category) with >10 employees are offering UCaaS Provider. Top 3 products are developed by
companies with a total of 501-1,000 employees.
However,
2
of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.