UCaaS Provider

Unified communications software as a service (UCaaS) software acts as a communication and collaboration center for organizations. UCaaS solutions also provide a platform for businesses to organize and track interactions with potential or existing clients and partners. These tools offers these features on a single, cloud-based platform:

  • VoIP,
  • instant messaging,
  • video conferencing tools
Innovators Specialists Leaders Challengers Market Presence Momentum
Popularity
Satisfaction
Maturity
Pricing
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Compare UCaaS Providers
Results: 63

AIMultiple is data driven. Evaluate 63 products based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the icon to learn how it is calculated based on objective data.

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69.53653892038409
80.72659316831815
7.250756056058893
100
0.015175627122537037
58.346484672450025
top10
5star
CallTrackingMetrics
4.50
100%
4%
100%
= 40 reviews
= 200 employees
= 50,000 visitors

64.01204572542339
78.76505701140285
0
98.45632126425356
0
49.25903443944393
5star
Jive
4.50
100%
0%
0%
= 40 reviews
= 200 employees
= 50,000 visitors

60.20329123841043
77.77173300326146
100
84.66929317974086
0.3629845946877102
42.6348494735594
top5 , top10
5star
Nextiva
4.60
100%
100%
100%
= 40 reviews
= 200 employees
= 50,000 visitors

53.08689816410772
65.1639515318682
1.1782481543414571
81.26387466053362
0.3502698800715305
41.00984479634725
top10
4star
Intermedia Unite
4.40
100%
96%
100%
= 40 reviews
= 200 employees
= 50,000 visitors

49.76437135029446
62.97916085195124
54.682779242127936
71.86681433018968
0.17431463586697948
36.549581848637686
top5 , top10
4star
Dialpad
3.90
100%
48%
100%
= 40 reviews
= 200 employees
= 50,000 visitors

48.62919896523609
59.64312520720103
1.1782481543414571
74.23743775489653
1.3535018784965465
37.615272723271154
top10
4star
RingCentral Office
3.80
100%
100%
100%
= 40 reviews
= 200 employees
= 50,000 visitors

46.265170652114776
56.54101353085657
0
70.63843038378546
0.30269223828195496
35.98932777337299
4star
Fuze
3.72
100%
83%
0%
= 40 reviews
= 200 employees
= 50,000 visitors

45.98051523690349
57.33931929449484
0
67.21953859853788
35.63688415664528
34.62171117931215
top10
4star
Cisco Unified Communications Manager (CallManager)
4.40
45%
100%
0%
= 40 reviews
= 200 employees
= 50,000 visitors

45.9108202342281
56.83682994367879
8.76133034374964
69.86889198876175
0.6558331829442358
34.984810524777416
top5 , top10
4star
8x8 Virtual Office
3.69
100%
100%
100%
= 40 reviews
= 200 employees
= 50,000 visitors

41.46218061486607
52.58768394847692
36.55589041412242
61.10867145321626
0.4515774449165751
30.336677281255238
top5 , top10
4star
Vonage Business
4.00
45%
100%
100%
= 40 reviews
= 200 employees
= 50,000 visitors

Market Presence Metrics

Popularity

Searches with brand name

These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, UCaaS Provider is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 82% (8% more than average) of search queries in this area.

Web Traffic

UCaaS Provider is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 83% (10% more than average solution category) of the online visitors on UCaaS Provider company websites.

Satisfaction

UCaaS Provider is less concentrated than average in terms of user reviews. Top 3 companies receive 52% (6% less than average solution category) of the reviews on UCaaS Provider company websites. Product satisfaction tends to be higher for more popular UCaaS Provider products. Average rating for top 3 products is 4.5 vs 4.1 for average UCaaS Provider product review.

Leaders Average Review Score Number of Reviews

Maturity

AT&T
Vodafone
verizon
Huawei Technologies

Number of Employees

Median number of employees that provide UCaaS Provider is 313 which is 259 more than the median number of employees for the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 38 companies (11 less than average solution category) with >10 employees are offering UCaaS Provider. Top 3 products are developed by companies with a total of 501-1,000 employees. However, 2 of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.