UCaaS Provider
Unified communications software as a service (UCaaS) software acts as a communication and collaboration center for organizations. UCaaS solutions also provide a platform for businesses to organize and track interactions with potential or existing clients and partners. These tools offers these features on a single, cloud-based platform:
- VoIP,
- instant messaging,
- video conferencing tools
Compare UCaaS Providers
Results: 63
AIMultiple is data driven. Evaluate 63 products based on comprehensive, transparent and objective
AIMultiple scores. For any of our scores, click the 
icon to learn how it is calculated based on objective data.
CallTrackingMetrics
= 40 reviews
= 200 employees
= 20,000 visitors
Jive
= 40 reviews
= 200 employees
= 20,000 visitors
Nextiva
= 40 reviews
= 200 employees
= 20,000 visitors
Intermedia Unite
= 40 reviews
= 200 employees
= 20,000 visitors
Dialpad
= 40 reviews
= 200 employees
= 20,000 visitors
RingCentral Office
= 40 reviews
= 200 employees
= 20,000 visitors
Fuze
= 40 reviews
= 200 employees
= 20,000 visitors
Cisco Unified Communications Manager (CallManager)
= 40 reviews
= 200 employees
= 20,000 visitors
8x8 Virtual Office
= 40 reviews
= 200 employees
= 20,000 visitors
Vonage Business
= 40 reviews
= 200 employees
= 20,000 visitors
Market Presence Metrics
Popularity
Searches with brand name
These are the number of queries on search engines which include the brand name of the product. Compared to other product based solutions, UCaaS Provider is more concentrated in terms of top 3 companies' share of search queries. Top 3 companies receive 72%, 1% more than the average of search queries in this area.
Web Traffic
UCaaS Provider is a highly concentrated solution category in terms of web traffic. Top 3 companies receive 82% (9% more than average solution category) of the online visitors on ucaas provider company websites.
Satisfaction
UCaaS Provider is less concentrated than the average in terms of user reviews. Top 3 companies receive 52% (this is 7% for the average solution category) of the reviews in the market. Product satisfaction tends to be higher for more popular ucaas provider products. Average rating for top 3 products is 4.5 vs 4.1 for average ucaas provider product review.
Maturity
Number of Employees
313 employees work for a typical company in this category which is 261
more than the number of employees for a typical company in the average solution category.
In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 38 companies (9
less than average solution category) with >10 employees are offering ucaas provider. Top 3 products are
developed by companies with a total of 501-1,000 employees.
However,
2
of these top 3 companies have multiple products so only a portion of this workforce is actually working on these top 3 products.
Insights
Top Words Describing UCaaS Providers
This data is collected from customer reviews for all ucaas providers companies. The most positive word describing ucaas providers is "easy to use" that is used in 10% of the reviews. The most negative one is difficult with being used in 4% of all ucaas providers the reviews.
Customer Evaluation
These scores are the average scores collected from customer reviews for all UCaaS Providers companies. Compared to median scores of all solution categories, UCaaS Providers comes forward with Ease of Use but falls behind in Value for Money.
Customers by
Industry
According to customer reviews, top 3 industries using UCaaS Providers solutions are Computer Software, Real Estate and Hospital & Health Care. Top 3 industries consitute 20% of all customers. Top 3 industries that use any solution categories are Computer Software, Information Technology and Services and Marketing and Advertising.
Company Size
According to customer reviews, most common company size is 11-50 employees with a share of 23%. The median share this company size is 18%. The most common company size that uses any solution category is employees.
Vendors by
HQ
Trend Analysis
Interest in UCaaS Providers
This category was searched for 390 times on search engines in the last year. This has increased to 480 today. If we compare with other product-based solutions, a typical solution was searched 4849 times in the last year and this increased to 6276 today.